R&A Cooling LLC
Ethans, Mcdonough, GA

R&A Cooling LLC Reviews

4.9 stars based on 57 reviews

Featured Comments:

• C

  Christyn Hunt

  1.0

  Actually, I did business with R&A Cooling LLC on Saturday in Tucker. I wrote a scathing and honest review, but I decided today that I would delete it and give you the benefit of the doubt. My daughter was at home when I asked her to contact your company and schedule a time to come out because I was at work. Sean (or Shawn) came out and said it was an electrical issue and fixed it for a very reasonable price. When I got home from work the house was still hot. I went to the basement to make sure the power was on and it was. I turned the switch off and back on again. I then turned the thermostat to off and then on again. Cool air was blowing out and it lasted for about 3 minutes. I called your company at 7:03 pm (678) 884-7552. I was told by the manager that the same technician would come the following morning between 8:00 am- 11:00 am. I set my alarm to wake up at 8:00 am on my day off. No one arrived or even called me or my daughter to let us know the technician was running behind schedule. The manager put me on hold to contact the technician who advised him that he was running behind and I would be next. I sat around patiently until 1:15 pm until I decided to get on with my day. At 4:29 pm (that is right!) I received a missed call from the manager and then I received a call from my daughter letting me know that the technician called and said he was on his way. I asked her to please call him back and tell him it's almost 6 hours too late. I then contacted the manager to let him know that this is unacceptable and I will be doing my business elsewhere. The lack of communication at R&A Cooling is obvious. Any owner of a small business should be aware of these issues. I think calling Google is going to be a waste of your time.

• C

  Chonquita Forbes

  5.0

  I must say R&A Cooling is my go to for life. I called them regarding an issue with my heat and they came out the same day within hours and performed a diagnostic of my heating/ac unit. They were very professional, timely and provided me with the issues and several affordable options to resolve. Let's just say I was back up and running within days with no stress nor hassles. I will definitely be using them for future heating/air issues and I recommend anyone needing any of the services that they provide to do the same. :) #SatisfiedAndHappyCustomer

• Q

  Q Goodwyn

  5.0

  I called American Home Shield on a Saturday regarding my heat not staying on. They sent out a request, but the company AHS referred me to was not open on the weekends. I called AHS back and they were able to connect me to R&A Cooling who said they could service me the same day. R&A gave me a window of 12-4pm, but they came on the early side. I was able to track (in their app) where my technician was located, his progress towards my house, and his ETA. Shawn arrived shortly after 1pm and wore the proper shoe protectors to enter my home. I explained what the issue was and he went to work. Within about 30 minutes he had diagnosed and repaired the issue. He was able to answer additional technical questions I had and was professional in his consultation. This was my first experience with this company and I'm SO glad they performed. I appreciated most importantly that they were able to accommodate me on the weekend/same day (and he was over 30 minutes away from me), they were timely, professional, and able to fix the issue (dirty sensors) in the same visit. I would likely use them again. Thanks Shawn!

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  Response from the owner

  Thank you for allowing us to service you! We are glad we could get you up and running. Please don’t hesitate to give us a call if you have anymore issues.

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