Miller's Area Heating
Center, Grayslake, IL

Miller's Area Heating Reviews

4.9 stars based on 329 reviews

Featured Comments:

• J

  Joe Davila

  5.0

  Woke up to a 60 degree house, checked the boiler and could not keep the pilot lit, I knew it was the thermocoupler but having no parts store nearby, called Miller's. They answered immediately and were able to get a service tech out within the hour which was outstanding. On arrival, the tech, Joe, was very professional and courteous, he looked at the boiler and confirmed what I thought, he replaced it then educated me on how I could save a bit of money by signing up for the annual maintenance versus straight service call. It made sense, he did a great job and got me back up and running in a short period of time. I will definitely use this company again.

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  Response from the owner

  Joe, we really appreciate that you shared your pleasant experience with the world. Thank you for your business, we are here for you in the future!!

• W

  Ward Feger

  1.0

  Based on reviews, I decided to use Miller for my HVAC check ups. First came the A/C check-up last spring. Everything seemed fine until he left and I noticed he left my garden hose unrolled from my back yard to the side where the unit was, and the water still running. I wasn't too annoyed, just thought he forgot. Decided to sign up for one of their maintenance contracts. Called them to come back out in the fall for the furnace and humidifier check. Also asked them to install a new thermostat (an Ecobee they advertise on the website). I get a call less than 30 minutes before he is supposed to show for my scheduled 8:00 AM appt. Said they are short a technician and wanted to move the appt to a time frame the next day. Felt I had no choice by the callers tone. Same technician as from the spring. He installs the thermostat but does not clean up the drywall dust from pulling the old one (see picture). I noticed later that he didn't even install the mounting plate so it is secure on the wall. Only used one screw, so now the mounting plate moves back and forth. He put a note on the spring receipt that I needed a new 1/4 turn valve for the humidifier since the current one is not code. I asked him if he was going to do that and I got "Oh, you want that done today?" in a tone like he was annoyed. Now he had to go back to the shop to get something. Guess they don't look at previous receipts to see what the customer might need. I knew they were going to cost quite a bit but expected better service for as much as I paid......

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  Response from the owner

  Ward, it sounds like you've had a bad experience with my company. Because we firmly believe in making things right, I will be in touch personally by days end tomorrow. Thank you for sharing, it serves to make us a better company.

• A

  Aaron Purol

  5.0

  I'm prefacing this by saying this all took place while I was present, asking quite a few questions, and observing the entirety of the technician's process, without feeling pressured from anything he had offered me. Shane arrived soon after I had called about a leak in my water heater. He was able to deduce the problem and solve it quickly. He then offered to do an inspection and maintenance on my systems, including furnace, water heater, and AC when weather permitted. I agreed after he had told me cost and an explanation of the savings for bundling them. His furnace inspection was top quality. From cleaning the dust and doing a wiring inspection, to removing and cleaning burners. He had found a water pressure problem in a valve for my humidifier. Shane gave me pricing and the ability to fix it then and there. The fix of this led to another problem, which previously wouldn't of been able to be seen. This second problem was my solenoid which wasn't functioning properly given the water pressure going through. He was able to price me on that and get it replaced as well. None of the price was hidden, and he had answered all of my questions about his process, and why he was doing everything. I highly recommend Miller's.

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  Response from the owner

  Aaron, thank you so very much for sharing your appreciation of our technician. We take training very seriously so that we can offer expert service to our customers. Thank you so much for choosing our company!

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