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AC Today

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This page contains information related to Broward Factory Service in Park, Sarasota, FL which locates proximate to you. You can discover information of the hvac repairing service like opening hours, addresses, phone numbers.

Broward Factory Service in Park, Sarasota, FL | HVAC Near Me

Customer service is being , on time, responsive, professionalism, and being courteous.  BFS' tech person, Mike,  is the epitome of customer service.  Broward should be proud to have such a person in their organization, thank you.

Thank you so much, Alan! We greatly appreciate you sharing your feedback with us regarding our services and our technician, Mike. We hope to be your company of choice for many more years to come. Thank you! - Sarah

We have been a Broward customer for many years and have been very satisfied with their quick response to our calls and for their very fair price.    We have always warranteed all of our appliances, however now our major appliances are waranteed by the manufacturer because they are all new.  We would not hesitate to go back to Broward in the future.

Hi Ken! Thank you so much for taking the time out of your day to share your feedback with us. We appreciate you and your loyalty! Have a great day! - Sarah

We have used Broward Factory for over seven years and would not go anywhere else. We see the same technicians Mike and Tony each time we need them. They are both amazing, not only giving advice on our appliances, but also sharing knowledge with other issues. They are always on time and it is easy to call the office to get an appointment. When you consider how much other companies charge for “call out” visits, our maintenance service pays for itself. I would highly recommend Broward to my friends and family. You will not find a better service both professionally and economically.

Good Morning Karen, thank you so much for sharing your feedback with us. We are very pleased to hear you have been satisfied with our services over the years and we look forward to being your business of choice for many more years to come. Thank you - Sarah

I have been a customer for many years and the decision to be a Broward Factory Service customer is one of the best decisions I have ever made.  I  almost have all appliances that I can possibly have under the plan and it gives me peace of mind. The technicians are great and responsive.

Thank you so much, Len! Customer satisfaction is top of our priorities and we are so pleased to hear you have been satisfied all these years. We look forward to many more years of being your company of choice! Take care -Sarah

Mike came and fixed my Hot Water Heater, He was very professional and fixed my fuse that I thought was a problem why my Internet and TV was not working.  He is very knowledgeable..Thank you Sue K

Hi there Sue! Thank you so much for sharing your feedback with us! We are so pleased that Mike was able to repair the issue and leave you satisfied with his services! Thank you so much - Sarah

Starting with Colleen in the office, she is always very pleasant and professional. Mike, the HVAC tech has been GREAT thru our issues. He is always polite, professional and gets the job done RIGHT! We have had Ryan also as our "issue" was complicated. Ryan diagnosed our situation, made a positive recommendation and helped resolve our problem. Sean in Ft. Myers had to get involved last year on another appliance issue and was MOST helpful and also got the job done. Thank you BFS. Mike M. Sarasota, Fl.

Hi there Anita, thank you so much for taking time today to share your feedback with us. We are so very pleased to hear you have been satisfied with our services and our staff! When you need us, we are only one call away! Take care -Sarah

Horrible company, I would not recommend to my worst enemy. They will send technicians who have no clue what they are doing, and they will troubleshoot your equipment over the phone. There is no level of management that will care about you frustrations not the manager of the Clearwater office (Ryan), his manager (Steve) will yell at you over the phone, go back on his word to replace your ac, then hang up on you. The regional manager (Larry Herd) also does not care about any frustrations, and definitely is not going to apologize. Sarah Herd in marketing is the only person I have dealt with, and had a good outcome. The attic unit fan motor went out originally and it was replaced same day, the same motor and brackets went out two days later. The technician told me it was a fluke and that he was going to repair the same parts, later that day it ended up being that the wrong parts were put in. He replaced the attic motor and it has worked since other than being loud. I had 3 days of no ac through this. Two weeks later my compressor goes bad, they send a technician out who goes to the wrong house and says no one is home and leaves, after I call and tell them my door is wide open and I’m right here he comes back. He then proceeds to break into my back yard, without telling me he was going back. He pushed my locked gate until the point of breaking. He broke the boards and popped the screws out of the latch. He never told me he went in my backyard. He came inside and yelled it’s raining we will have to come back, at this point I was trying to ask when and he walked away from me and drove off. From here I called the office after explaining he was in my backyard I told them this can’t be because the gate is locked, they let me know “he was able to get it open even though it was locked.” After talking with Ryan he let me know he would call me back in 30 minutes and if it was not raining he would send a technician back out, never got a call back. He also told me he would have someone out the next morning at the latest. After no call back by mid morning I called the office and was put directly on the phone with Ryan, he let me know he wasn’t able to have anyone out in the morning but would have someone no later than 1, around 12:30 he called to tell me it would be 2. I explained to him that it was getting cloudy, and he said he will have his technician wait out the rain if needed. By 2:30 the technician was here, he attempted to fix the ac by replacing parts other than the compressor (which I understand). It started raining and he did wait out the rain for about 45 minutes but then came to tell me after the rain that they cannot replace the compressor due to the rain. (This was by 4pm, if they were here on time I would not have to go a weekend with no ac). He explained they would have the issue fixed Monday. I expressed all my concerns to Ryan and after getting no where I asked for his manager “big boss” to call me, he explained he would Monday morning around 9. The call came in today around 9 as it was suppose to, after voicing my frustrations and mentioning a new AC unit he was all about it, he said he would have it replaced we went over the cost to get it up to code and all seemed well. I finally got someone to care about my frustrations, wrong. He was telling me that the warranty won’t cover my unit because it’s old, that they are only responsible to keep it running, and replace if it can’t run anymore. I let him know I understand that but the frustration truly lies at the fact that they cannot get it working for me in a timely manner. After he interrupted me multiple times I asked him to let me speak, he explained he already let me talk plenty. At this point we were both yelling over the phone, he then said “you know what I’ve changed my mind, we aren’t replacing your ac my technician is on the way to fix the compressor” I explained I will have to take this to the BBB, he then said good luck and hung up. After talking to Steve I got the same answer, and no apology.

Good afternoon,
I have been under the impression that this has been resolved. We installed a new compressor and a few parts for it at no charge. The unit has been working since then and have not heard anything otherwise. We have also refunded your $55 deductible that was paid when we first went out to diagnose the AC unit back in May. We refunded the deductible because you went the whole weekend without AC due to us waiting on receiving the new compressor. The following Monday we installed the compressor and cleaned the evaporator coil at no charge at all to you. Thank you Justin for your patience during this time and I do apologize for the frustration this has caused. If you ever need me to assist you with anything, please feel free to reach out!
-Sarah Herd

We have been with Broward since 1999. Broward was always there for us. Even came on New Years Day. Shawn and Colleen the best. Thanks Broward

Thank you JoAnn, we appreciate you sharing your feedback with us and we are so pleased to hear you have been satisfied with our services all these years! Thanks for choosing BFS - Sarah

Professional and responsive. Arrived exactly  when promised. Work performed quickly and efficiently.

Good Morning Erez, thank you so much for sharing your feedback with us, we greatly appreciate it! Whenever you need us, we're just one call away  - Sarah

Simply easy people - no hassle to work with. Service efficient and effective

Thank you so much for sharing your feedback with us, Gary! - Sarah

Broward Factory Service
Park, Sarasota, FL

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Broward Factory Service Reviews

4.6 stars based on 12 reviews

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