Brennan Heating & Air Conditioning
134th, Seattle, WA

Brennan Heating & Air Conditioning Reviews

4.7 stars based on 1689 reviews

Featured Comments:

• R

  Red Wine Please

  5.0

  The Brennan Heating and AC team was composed of 4 workers: Installer, HVAC technician, electrician, and a helper. They took out the 30 years old electric air handler and heat pump and installed a new Lennox system. One challenge they had was to connect the existing duct work to the new system. They struggled but persevered. I have to commend the installer for how he handled the frustrating task of connecting the unit. The electrician ensured we were up to code by installing an outlet accessible to the heat pump. The technician informed me that the hole through the foundation for the pipes from the heat pump to the air handler was not large enough to accommodate foam insulation. But it wasn’t a significant heat loss. The helper was attentive to the other’s needs. Standing by and stepping in to assist when needed. They worked as a coordinated team which was satisfying to watch. They cleaned up the debris and scraps and took the old dirty system away. Scheduled in April is an air duct cleaning. The system is quiet and heating well. The COSTCO cash card coming in a couple weeks is a plus.

• S

  S. T.

  1.0

  This is a contractor we wanted to love. The people--generally very friendly, seemingly good communicators in person or on the phone. The downfalls: No one manages your project start to finish. This is an operational problem that company management needs to understand that nice employees can't fix on their own. On the surface it seems OK for home owners to schedule their own permits after installs ... but when no one at the company gives you consistent information about which permit should come first ... and then it snows ... and then the company says they will schedule the permit inspections for you ... and then no one gets back to you ... and the installation caused a communication failure between the thermostat and your current, expensive, working furnace so you can't adjust the temperature in your own house (either freezing you or cooking you and your pets) ... and when you report this in email and by telephone as needed ... and no one seems to have noted that you need to be put on a schedule or offers to ... it's a sign of major problems. Brennan can and should be doing better. If you're not keen on managing contractors and being disappointed that your simple "one-day" install has no end in sight seven (7) weeks later then you want to stay far away from Brennan. Communication is key. Even when the news is tough. It's not acceptable to not give your clients any dates at all. It's like we're all thrown into a hopper so you (Brennan) can keep juggling balls in the air--to your advantage not your clients'. If our permitting is ever addressed I still don't even know if the install was done correctly and how any corrections will go. All of this is a real shame as some simple training and operational inputs would make a huge difference.

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  Response from the owner

  Hi S.T., can you share the name that your appointment was booked under? We would like to take a look on our end and reach back out if we have any outstanding items to discuss. Thank you.

• M

  Matthew Laverty

  5.0

  I had Brennan install a furnace and air conditioning for me a couple weeks ago- and through the whole process I've been impressed with the friendliness, professionalism and honesty of everyone I've interacted with. Brad and Evan were the head of a great team on site, and did an incredibly clean install job, even when I asked them to do some modifications to how the existing system was oriented- instead of any questions, i came out a half hour later to find that my "can we do..." had been done. They very obviously care about their work, were great about educating me through the process when i piped up with questions, and never let me feel like i was in their way, despite my barrage of questions, and the fact that I was constantly in their way learning. In addition, Aharon was a great resource both in recommending the system as well as in final configuration- his knowledge and willingness to dig in to the particulars of my setup to make sure i was happy with how everything worked was very welcome. Everyone who I've worked with (Brad, Evan, Aharon, Steven, Shelly & Chiquita, as well as the speedy and professional electrical and compressor crews who's names i unfortunately don't recall!) have made a very expensive week much more easy to deal with, and I'm thankful I feel that i can trust everyone for my future service needs after having worked with so many people who seem to like their job, and the company they work for. The consistently high bar of people I've talked to was really good to see and put me at ease with the process and the expense.

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  Response from the owner

  Hi Matthew, Thank you so much for the great feed back! We are happy we got to work with you and look forward to helping you with any future HVAC needs.

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