Hayes Heating & Cooling
68th, Kent, WA

Hayes Heating & Cooling Reviews

4.6 stars based on 57 reviews

Featured Comments:

• v

  vicki porter

  5.0

  When we bought our house about 10 years ago, our (dinosaur of a..) furnace had a Hayes Heating sticker on it (they installed it originally back in the day). We called them out for maintenance a couple of times - always friendly, timely & professional. Just this past Winter our furnace started acting up. No surprise as it was 25ish years old. They came out to give us a quote & installed a new furnace within the month. I have never had any issues with Hayes - the front desk staff is always so cheerful & helpful… would definitely recommend!

  ---

  Response from the owner

  Thank you, Vicki. It was a pleasure working with you and your home. We look forward to doing it more. Regular maintenance is the key :)

• A

  Amy Andersen

  5.0

  Hayes has done a fine job of servicing both our heating and AC units, though when our gas fireplace was not working correctly, I called to see if they service gas fireplaces and was happily told yes! Our service person Daniel was knowledgeable, thorough and very pleasant. And our fireplace is back up and running! Thank you!

  ---

  Response from the owner

  Hi Amy, Thank you very much for your shining review of our company. It was great to know of your situation which made us realize we need to market our many services better! Thank you again and we look forward to servicing your comfort needs for many years to come. Warm regards, Carlie, Kirtan Hayes & The Hayes Team!

• M

  Mike Bujnowski

  1.0

  What? You Don't Sevice The System You Installed! For 12+ years spanning two houses I have been a loyal customer. Yet, being only 17.1 miles and 32 minutes from your office (by Google Maps), you won't service the two HAVC systems at my house that YOU INSTALLED. With you, loyalty is evidently a one-way street. Update: Hayes, your reply of 2/10/21 is weak and disengenous. No extended travel option was offered, my miles are correct, and your times are only possible during a concervable rush-hour situation. Consumers beware. Contraction of service is an indication this company is struggling to survive.

  ---

  Response from the owner

  Hi Mike, I am very sorry that our need to shorten our travel distance due to the ever-increasing cost of fuel is causing you to feel that negatively. As mentioned in our conversation, we would be happy to service you still, if you would like to pay our extended travel fee. We just could not travel that far any longer as it was costing us more money in man hours, van maintenance & fuel than we were making on a maintenance or diagnostic. Your address is actually 22.8 miles & 46min travel time (by google maps) from our office and loyalty is VERY important to us; we would not have been in business since 1979 if it was not. I sincerely wish you all the best finding a HVAC company to service your needs going forward.

More reviews (7)