Your Air Conditioning Company
Sylvanfield, Houston, TX

Your Air Conditioning Company Reviews

4.2 stars based on 87 reviews

Featured Comments:

• C

  Crystal Lit

  4.0

  Kaleb came by to do a check up on my HVAC as part of my yearly membership. He is friendly and courteous. I appreciate that the technicians take pictures and show me what is happening in the attic. They also ask for brooms to clean up after themselves since a little debris falls on the floor when they head up to the attic. I only removed one star for tardiness, which I think has more to do with how the company schedules and dispatches its workers, so it isn't Kaleb's fault. My appointment window was 1-5:00. I sat at home all afternoon (and even called to check at 4:30). At 5:15 Kaleb arrived. His service lasted until 7:50. My AC was installed last year by Your Air and is running well. It just needs some cleaning and I want to install a new return grill. All in all, the service is good, and the products are good. The timing needs work.

• J

  Jenna Jones

  5.0

  All them! Will hook you up! They also have HVAC trade school classes. Building out new training facility at new location, as we speak! Learn from the best!!

  ---

  Response from the owner

  Hi Jenna, We appreciate the kind words! I’m thrilled to hear that our service worked out for you. It’s always humbling to hear how we’re able to make our customers’ lives better. Have a great day, and thanks for the review!

• K

  Karen Douglas

  1.0

  The Rep Cold called me, (Christine) she offered AC & Heating maintenance at $69 if I would book nxt day I would get $10 off. I told her I work 12hr days and asked ifI could get the discount on my following day off. She promised to ask mgnt & call bk. She never called bk on on the Appt. day scheduled I wasn't anticipating a Rep to come to the home because nobody called back, no call before the appt and we had Unfinished business. A tech came to the house Outside of the window of time Again No communication before & I told him I wasn't sure if we had a c/f app. I also indicated if he called office & let them know of Customers concerns, I would Still be willing at Discounted price. I was DENIED. I told the tech I'd pass on the service because it was Unprofessionally handled. I didn't like Poor Communication or No communication. I was told the Owner was Joe and I called to ask for him but he lives out of State. I told the lady in the office I wasn't pleased & why didn't She handle the situation before tech lft the premises. Anyway Never got any offer to return at discounted rate or any customer satisfaction. I only hope owner reads this review

  ---

  Response from the owner

  I have just read your review and found out about this situation. I'm sorry for any miscommunications or misunderstandings and would like to rectify this situation. We will be happy to come to your house and perform the service and provide you with exceptional service at a further discount at your convenience. A rep will be calling you this week to discuss the issue. So sorry for the inconvenience, our goal is to keep our customers happy and comfortable

More reviews (2)