United Heating & Air Conditioning
Des Moines, IA

United Heating & Air Conditioning Reviews

2 stars based on 40 reviews

Featured Comments:

• G

  Gabrielle Kirkpatrick

  1.0

  United installed a furnace and air conditioner for me. I began having issues with the new furnace they installed. I called to have a tech come to look at it 4 times and never received a call back. I contacted another company to come look at it. The tech from the second company expressed concern because there was no filter holder installed and the filter was pulled right up against the motor. He let me know the furnace was not up to code. I called again to try to talk to someone about the issue and still have not gotten a call back about the issue. I ended up having to spend another $1000 to fix the installation issues caused by the poor work ethic of this company that does not stand behind their work.

• M

  Matt Wetzel

  4.0

  Initial appointment went well. Once the work has been completed, I will update accordingly. I have tried contacting them to get an update on the install of my replacement furnace, no response today. Techs arrived this morning, did a nice job and most important I have heat! However, still not excited about paying an additional $115 for an “electrical upgrade” when all that was needed was to connect a few wires, no new conduit, no new wire or by-pass switch. I was also told my amount due was about $200 more than originally stated by my home warranty company. United reluctantly settled for the price I was told. Make sure you have everything in writing and you get a copy!

• M

  Michelle Meyer

  2.0

  They installed my furnace without a filter! Who does that. And now I can't. Put one in because there is a screw in the way. I am waiting for them to fix this. Also before I got the new furnace I had a tune up and they said it was fine. Then it went out a month later and I was told.it was unsafe to use. I think that is a scam. Waiting 2 weeks got them to fix the install and he texts me back only when I threaten to sue. Bad customer service. Then a guy calls.me today saying he can't make it and I already took off work. I told him someone better come and he tells me didn't my parents teach me that arguing gets no.one anywhere. I had to explain if they put a filter in the first place I wouldn't be in this situation. The owner did have someone rectify the situation.

More reviews (2)