Goodwin Tucker Group
Delaware, Des Moines, IA

Goodwin Tucker Group Reviews

3.2 stars based on 13 reviews

Featured Comments:

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  Mike Whitney

  3.0

  Called them to fix a leaking freezer. Tech came out to look at and said there was nothing he could do and suggested I just patch it with silicone and some flashing. Received an invoice for $200. Called to complain and all they could do was credit me for the 45 minutes that he said he was there. Tech was actually in my place of business for no more than 15 minutes. He sat in his truck for the rest of the time. Still have to pay the $150 for techs drive time and service call fee. I always thought the service call was to cover the tech traveling to and from location. I would be embarrassed to charge this much and not do anything. Edited: They did contact me again and did credit me an additional amount since I did not know what their base fee was. So I have raised my rating for them due to their desire to make things right.

• E

  Eric Sørensen

  2.0

  I usually had good experiences with them in Des Moines, but they now have a nearly $400 service fee plus $98 / hour. Really pricing themselves out of a potential PM contract.

• S

  Samantha Floyd

  5.0

  Not sure of the young man who stopped to help a woman recover her housing items that fell from a truck but he needs a raise! You guys hired some amazing people. July19th 1pm off glass road . If they take care of customers the same way they care for someone in need I support them 100%! I know who to call if I need appliance help.

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  Response from the owner

  Thank you for your kind words. We are pleased that one of our technicians was in the right place to give someone one a hand. Can you tell us the approximate location on glass road? or a van or plate #? We would like to thank our technician!

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