U.S. Mechanical Company
Main, Strasburg, CO

U.S. Mechanical Company Reviews

4.9 stars based on 172 reviews

Featured Comments:

• M

  Meghan Brenneman

  5.0

  They were great with all communication. We purchased and installed a water softener system for the house and had many questions. They answered them all. Rob is extremely knowledgeable and thorough and we felt great with him doing our service!

  ---

  Response from the owner

  Hi Meghan, our team can’t thank you enough for your generous 5-star rating and comment about Rob and your water softener system. It always makes us glad to hear that our valued customers are receiving the exceptional service they deserve. We hope you’ll visit us again soon, and until then, thanks once again for your feedback.

• A

  Alyssa Edmonson

  5.0

  I called U.S. Mechanical with questions and concerns of a burnt plastic smell in my home. The tech (Rob) called me within a few minutes to discuss and answer my questions. He was then able to come out to my home within 30 mins! Rob quickly found the issue and repaired what was needed. Very knowledgeable, professional and nice. Made sure I understood everything and felt safe. Wasn't the typical "pushy salesman" just voiced his recommendations and left me with a lot of great information to make a decision with my husband. I highly recommend this company and will definitely be using them for any future maintenance and repairs.

  ---

  Response from the owner

  Hi Alyssa, we’re absolutely delighted to know that we could be of assistance with the burnt plastic smell in your home. Your 5-star rating truly means a lot to our team. From everyone here at U.S. Mechanical Company, Inc., we appreciate and value your feedback. We hope we’ll have the pleasure of serving you again soon.

• C

  Courtney Watry

  1.0

  Do not recommend this company. Their “master mechanic” came to fix our heater, claimed they did, and the next day it was out again. When I called I was talked down to like a child, or maybe just because I’m a woman. I was scolded for waiting a couple of days to call. Another technician came back and “fixed” it again, you know after charging another absurd amount of money, claiming that the first tech didn’t replace something he should have, and yet again it’s not working. We woke up to our home being freezing. I won’t dare call again and be talked down to or waste more money. Save your money and don’t get scammed, go somewhere else. We’re out hundreds of dollars and still left with no heat.

  ---

  Response from the owner

  Dear Courtney: From the team here at U.S. Mechanical Company, Inc., we’d like to extend our sincerest apologies that you had this experience with your heater. Please feel free to contact our customer support team so that we can work toward a resolution. We aim to deliver the highest level of customer satisfaction, and hope that you’ll give us the opportunity to make things right!

More reviews (7)