Elbert Heating & Air LLC.
Star, Elizabeth, CO

Elbert Heating & Air LLC. Reviews

4.8 stars based on 17 reviews

Featured Comments:

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  Wanda Hobson

  5.0

  We had Rob come out to do a top to bottom inspection on our furnace to get it ready for the season. After his inspection, he recommended a new furnace (which we had already suspected would be the case). Rob & his crew came out in a timely manner, did a furnace & whole house humidifier replacement at quite a reasonable price!! Rob is honest, very professional & knowledgeable in his line of work! Thanks Rob for the exceptional service!! Highly recommend Elbert Heating and Air for all your HVAC needs!

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  Response from the owner

  So great to hear Wanda, we really appreciate you taking the time to leave such a kind review about your experience with us!

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  Samantha Luterman Bernstein

  5.0

  Elbert Heating & Air really went above and beyond for us to help us resolve a serious issue with our year-old boiler. They have existing long-term relationships with so many distributors in town that they were able to come to the rescue for us in so many ways that we are just endlessly grateful. In fact, another highly rated Weil-McLain contractor left us without water for almost 3 weeks, and it was Elbert Heating & Air who was able to resolve the issue in about 3 days. We are endlessly grateful to them and cannot recommend them enough for their honesty, their capabilities and knowledge of the product, their relationships with distributors in the area, and their putting the customer first. The big complexity to a boiler like Weil-McLain and many other HVAC and tankless water heater, etc., is that if you were to say get a "lemon" like we did, you are only getting a parts warranty. This means that when our year-old boiler stopped working, the company required a part-by-part fix during a supply shortage. We attempted to go through one of their contractors who took forever to get approvals and parts. We were left with 2 children under 6 and us showering, during a pandemic no less, at another location and no hot water to wash our dishes, etc. for more than 3 weeks. Finally, when Elbert got involved, they were in shock at the delays this other company was supposedly experiencing. They found parts in a day or two. When a final part failed, they were on the phone insisting that this was no longer an acceptable state (at this point, our entire boiler had pretty much been replaced without a resolution). They knew we had a bad boiler as much as we did, and they were on our side. It was so nice to finally feel like we weren't alone, and we were a team with our service team. I will only let Elbert Heating & Air back in again to service my boiler--likely anything else they service too. They are the only people I trust.

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  Response from the owner

  Samantha – I am thrilled that you were so pleased with our service. We certainly appreciate the fantastic review.

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  Jim Glassmeyer

  5.0

  Rob and his crew did a fantastic job installing all new duct work and furnace in my rental property. They showed up on time and completed the install just as I had requested.

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  Response from the owner

  Jim - Thank you for the great review. We certainly appreciate the many projects you have had us work on over the years.

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