Totally Cool Heating & Air
Phaul, Austin, TX

Totally Cool Heating & Air Reviews

4.7 stars based on 23 reviews

Featured Comments:

• M

  M

  5.0

  Almost two decades ago we purchased a new AC unit from this company. We needed a maintenance check on this system so it was good to know they were still in business. This company has great inventory - needed equipment + supplies for on the job sites. Jeff was the technician who showed up. He gave us a through explanation of what was going on with our system - what the job covered + guarantees/warranties, etc. Jeff was very knowledgeable, experienced + did quality work. I appreciated him explaining the process as well as providing us with a few tips to help us maintain our system. a great company that I would highly recommend this company to anyone who is having issues with their AC/heating unit(s).

• D

  Debra Kress

  5.0

  This company is the most responsive service in Austin. They know you and care that your issues are quickly resolved. Shelley is the best and the person you first contact. She will call you no matter the time of day to help. Anthony is the most reliable technician and just knows all about the systems. Great company.

• D

  Dylan Eagle

  5.0

  Was absolute floored by Totally Cool's level of service. Shelley was quick to respond every time I reached out and always very helpful in her responses - she made the scheduling, payment, and rebate a breeze. Mark was beyond knowledgeable and took his time to figure out a game-plan that would be best for the house as it was built in 1972 and needed a complete gut of existing, relocation, and install of new system. Mark also never stopped checking in on the project from start to finish - he ensured it was being installed accurately and professionally by his team. The class didn't stop there as the entire installation crew was always on time and professional. My gf and I both work from home and they were as polite as possible and so respectful. I collected four quotes for this project and Totally cool was very competitive and fair with their pricing. Will personally recommend this company to anybody in the market.

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