Thos. Somerville Co.
Island, Annapolis, MD

Thos. Somerville Co. Reviews

3.3 stars based on 25 reviews

Featured Comments:

• J

  Jess F

  5.0

  Charlie and Mary are fabulous to work with. Knowledgeable, professional and efficient - bonus all around great friendly environment. Will certainly continue to do business at this location.

• J

  Jeff O

  4.0

  I needed a shower set urgently when an order I had placed with a competitor was WAY late. The salesman (Kevin) was nice and told me they could have it at the parts counter for me the next day. Great! Next day I arrived at the counter. No urgency to assist me at all. Some old guy was lumbering around and finally acknowledged me and began looking for my order in an invoice book. I was a cash customer and didn't have an account so he had a hard time finding my order. He solicited help from another counter person and two sales people. Finally we figured out Kevin was my sales person and he came right out and found the slip. The old guy that pulled the part told me "there's a system for these (cash customer orders) but everybody does it differently". Well that's not good now is it? Anyway, I got my part for slightly less than what I was paying at a competitor but it was looking hairy for several minutes. My sales guy was great. The cashier was great. The counter staff not so much.

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  Tricia Ashby

  5.0

  Can't say enough good things about this store. Richard was AMAZING. I was completely overwhelmed with my bathroom remodel. It has been a 13 year wait to finally gut and overhaul our master bathroom. Richard was fantastic. He talked with us about various options and things to consider. He never made us feel rushed. Everyone in the store was incredibly friendly. We visited several times and have experienced great follow through. We are planning another bathroom remodel in the coming months. We will without a doubt return to Thomas Somerville for that project as well. Before we started our bathroom project we visited a Ferguson showroom. No one in that store would speak to us. I will never consider Ferguson and would not hesitate to recommend Thomas Somerville. Everyone there as been so helpful but we will definitely seek out Richard for the next reno. Can't thank him enough for his time, insight, guidance, and support.

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