Ferguson HVAC Lyon Conklin
Hudson, Annapolis, MD
- Phone:
- +1 410-573-6625
- Website:
- http://itbheatingandac.com/
- Address:
- 11 Hudson St Ste 140, Annapolis, MD 21401
- Hours:
- SundayClosed
- CLOSED
- Reviews
- Map
Ferguson HVAC Lyon Conklin Reviews
3 stars based on 4 reviews
Featured Comments:
P
Pete Lehmann
5.0
This goes for the consumer plumbing supply side of the business - My business partner (female) and I have dealt with these guys on a few occasions as walk-in customers with a wide range of questions regarding our rental properties, some off the wall, some pretty vanilla. Never once did any of the CSR`s treat her or me with any type of condescending attitudes or tones, despite what our level of knowledge in the discussion was. My partner can attest to the treatment woman can, and often do receive at these types of supply shops which service male dominated trades. But these guys listened to everything we had to say and made sure we understood all the jargon and acronyms we wouldn't be expected to know. I went in to order a pressure assisted toilet, the CSR told me why he avoids them, but once he saw I was interested only in a commode that would scare the hell out of guests even they used it, worked with me to find the best value. Don't hesitate to use these guys, ever. They are helpful, knowledgeable, and I'm pretty sure not paid in commission based on my experiences, but if they are, has some pretty legit ethics!
S
Scott Williams
5.0
First time customer on the HVAC side. All three guys at the counter were very helpful and friendly.
Response from the owner
Thanks, Scott. We are pleased to hear our team was able to help customers like you at our HVAC counter. We hope to continue to get you what you need. See you next time.
E
Eli Blush
1.0
Staff could care less about your needs. "I dont know just look on the wall" is not a good answer for a customer. The sales department seems clueless about plumbing parts and functions. Their hub to satelite ordering is slow and inaccurate. Nobody seems to really hold any liability to their word. There are many reasons I am currently livid with them.
Response from the owner
Thank you for reaching out to share your experience, Eli. We would like to research a little more to see how we can help. Please send an e-mail to: [email protected] with your contact information & further details so we can look into this ASAP.
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