Steamatic of Western Wisconsin
London, Eau Claire, WI

Steamatic of Western Wisconsin Reviews

4.9 stars based on 142 reviews

Featured Comments:

• T

  Tim Santine

  5.0

  Steamatic was very responsive and arrived quickly after we took on water in our basement. Their crew got right to work removing all the water in our basement and removing the padding. They were personable and checked in daily to make sure our basement was drying out well. When everything had dried, the repair crew arrived within a day and had our new padding and carpet installed! Overall, we were really happy with their service. I’d definitely recommend them!

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  Response from the owner

  Tim, thanks so much for the kind comments! We appreciate your business and please call us if you ever need 5 star carpet or air duct cleaning!

• C

  Cindy Anderson

  1.0

  Let’s start with cleaning They cleaned a very dirty carpet.. he was able to get it cleaner than I expected. He also cleaned dirty chairs that was sitting in a smoked filled house for 13 years. The gentleman was very nice and friendly, he did a fantastic job. Booking my appointment: This was a joke. I booked an appointment almost a week out. Day of service—NO SHOW Called to confirm my appointment. Their response was... “ I can see you have an appointment scheduled for today , ( remind you this is an hour past the time they should have been here) I don’t know why you’re not on the schedule... I can send someone right up... ok, can you please call if anything changes.. an hour later they call me back.. sorry we can’t make it up there today.. How about tomorrow? No that doesn’t work for me .. How about Thursday.. I guess so..Not even a sorry or a discount offered. This company was highly recommend by my realtor. He will never give this company as a recommendation again. I will never do business with this company again!! I had to postpone my move for 3 days because of this . MY Score for this company is : -F Find another company , do not book with them!!!!

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  Response from the owner

  Hi Cindy, I am sorry to hear that your booking experience was less than stellar. I am happy to hear that our technician did a great job for you and that the carpet and chair cleanliness met your expectations. I will listen to the recorded call so that I can use it as a teaching moment with the scheduler and I will follow up with you after that conversation. We don't want this to happen to any other customer. Thank you for bringing this to our attention.

• A

  Adam Northrop

  1.0

  Been dealing with these people for over a year. They create more problems than they solve. We hired them to fix some water damage. Their craftsmanship looks as though a third grader did the work. Uneven countertops, broken trim, holes in drywall, bent a sink so the sink has to be replaced. All they care about is getting their money. They refuse to fix their problems unless more money is given to them. I would strongly suggest going with a different company.

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  Response from the owner

  Hi Adam, I think you may have the wrong company. We do not have you in our system. Please call our office to clarify.

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