Sears Appliance Repair
Golf, Eau Claire, WI

Sears Appliance Repair Reviews

4.2 stars based on 150 reviews

Featured Comments:

• A

  Alan Voss

  5.0

  Our Maytag washer got clogged and had a slow drain, enough to trigger the warning on the control panel and wouldn't complete wash cycles properly. I got an appointment with Sears Appliance Repair online and the tech was able to come out within 48 hours of booking. I'm sorry I don't remember which tech specifically came out but he arrived early in the day, was very nice and professional, and was able to resolve the issue with the washer without any undue delay. Since it was a quick fix for the expert, he only charged me for the standard 'visit' rate, no extra charges for labor. My only complaint is minor--upon booking the appointment, the confirmation gave me a service window time of 8am-5pm and that the window would be updated on the day of service. I never received an updated window as indicated. I don't think this is the tech's fault or perhaps I was the first appointment for him of the day so the system hadn't updated yet. In any event, not a big deal. I would use this company again. Admittedly I was surprised to see them continue to operate when the main Sears company isn't really around anymore but I'm glad the SAR is still running.

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  Response from the owner

  We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!

• K

  Karen and Tom Nelson

  5.0

  Frank contacted us within 30 minutes of his arrival time. He listened to our issues with both our washer and dryer, assessed the problems, explained what needed to be done, and proceeded to fix both appliances. He explained how to clean and maintain both machines. Frank also answered questions we had. He cleaned everything up before he finished. We would highly recommend his services.

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  Response from the owner

  Thanks so much for your kind words! Your comments really cheer us up. To help other customers like you, would you be willing to share more details about your experience, or even a photo? You can share with us at (https://www.facebook.com/SearsHomeServices/). And thank you again!

• S

  Susan G

  1.0

  I bought all new Sears appliances 8 years ago. My refrigerator isn’t cooling so I called and was transferred over and over again, no real person to speak to, “press one” etc. Was disconnected several times. When I finally got through to a person who barely spoke English I was told there is a 6-8 week wait for a technician to be in my area (Eau Claire WI). I was told my condenser and compressor are still under warranty, which does me absolutely no good when there is no technician available until June 29 (it’s May 7 today). I called several other appliance repair places and none of them will even LOOK at a Sears appliance, “impossible to get parts”. So I had to buy a new refrigerator, and will never buy anything from Sears ever again. Completely worthless service. PS Whatever you do, never pay for Sears’ extended warranty service...I made this mistake once, paid $99/month and when my washer broke I had the same issue. No technicians available for 2 months. Non English speaking people on the phone. Disconnected multiple times (code for “hung up on by Sears employees”) Ended up fixing the washer myself, for the low low price of the $1200 I paid for the worthless warranty (which they keep renewing even when you tell them to cancel it). Total scam!

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  Response from the owner

  Thank you, Susan, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you

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