Shamanski Heating & Cooling, Llc
Estella, Flemington, NJ

Shamanski Heating & Cooling, Llc Reviews

4.4 stars based on 36 reviews

Featured Comments:

• H

  Hunterdon Christian Church

  5.0

  Shamanski Heating & Cooling has been servicing our church systems for many years. They are professional, courteous and fair. Joe and his highly skilled team ensure our HVAC system is functioning properly and efficiently. When we required a new A/C in our sanctuary, they provided us with several choices while educating us in the process. Highly recommended.

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  Response from the owner

  Thank you Teresa for being such a great customer!!! We love taking care of you and the church goers at Hunterdon Christian Church. We are here if you need us for any hvac issues.

• I

  I Khan

  1.0

  Extremely unprofessional! Stay away- take your hard earned money else where! Here is the long story: last week my heat went out, and I was shopping around to find out if I needed a new unit. Shamanski was the second place I reached out to; I had requested an update about what would be covered under warranty. I mentioned to others that I would commit based on a response. 4 days later, I get a call this morning telling me that someone would come out tomorrow to install a new part. When I asked for an update as I had requested- fairly reasonable to know if it's zero dollars or who knows how many thousands- the response I received was "do you want heat on or not? "and "we are not supposed to reach out to anyone". The next step, which I think is reasonable, is to ask to speak to someone who can be a bit professional at the bare minimum. to which I was hung up on. After repeatedly calling them back, my call was finally picked by that same person who transferred me to the owner by hitting the speakerphone button. got hold of someone owner. As I attempted to explain what happened, there was yelling in the background while the owner responded. The whole time, I was getting two responses to everything I said. All I needed was an update as to how much I needed to pay if it was not covered by warranty. The owners instead offered a whole slew of justifications and reasons why I was wrong. as to why I was in the wrong. Mind you, without hearing a single thing I said. That itself is testimony to their level of professionalism- without even needing to understand the specifics of what happened. If shamanski thinks it's perfectly normal to have a conversation with the customer on speakerphone with an employee literally yelling at the same time then I think it's safe to say that no one should trust them to unscrew a light bulb. I immediately canceled my service request with them and decided to wait another day (maybe more) to get my heat back on. Oh, and it's completely covered under warranty. In summary- I would rather pay someone else then have them touch anything in my house even if it's 100% free and covered under warranty. Avoid shamanski even if they come for free.

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  Response from the owner

  How wrong of you to go on Google and try and smear our name when you are wrong!!! I know when you spoke to my boss yesterday all you kept saying was that you were the customer so you are right, and Im sorry but that isnt the way it works. You cant be combative, aggressive, and rude to me and then say because you are the customer you are right?! Your work order came in on the 20th we have 24-48 hours to call you back AND then get you on the schedule, but I had you on the schedule that day. You needed a part and we ordered it, the weekend came and Monday morning I got the part delivered and called to IMMEDIATELY get you on the schedule on Monday. I asked if someone was home so we could come within the hour, so saying we called to get you on the schedule the next day is inaccurate. I thought that was pretty good, especially with how hard it is to get parts now a days. He asked why no one had called him regarding the repair and I advised no one has to call him unless there are monies owed by the customer. He then told me in a very aggressive manner that he wanted answers and he requested information which he never got. I advised him again that he can call his warranty company to get updates or myself, but I dont have to call him until I have the part and am ready to get him on the schedule. He clearly didnt like what he heard and he went on the attack. Once he was done being verbally abusive telling me he was the customer and right, he then told me to shut up and listen to him which at that point I advised him that he was not allowed to talk to me that way and if it didnt stop I would hang up. He kept going and I said Im hanging up and did so. All of our techs were there listening to him talk to me that way so that I had a witness to what was being said. I immediately went upstairs and advised the owner of the company what had transpired. Within 5 mins he called back and I answered the phone, he did not trying calling multiple times like he claims, another lie. My boss spoke with the customer while on speaker phone so that I could address what was going on as well since it was me it happened to. He then told my boss that he is the customer and so he is right, and my boss nicely explained that isnt how it works. The end result is that he had to go somewhere else to get help because he was being rude and aggressive and it cost him a night of no heat when we could have had his repair done in the amount of time that he was berating me. Shame on you! We have since advised the warranty company we will not go to that customer because we wont tolerate being treated the way we were. So Mr Khan you caused this issue not us we were happy to come give you heat but your combative attitude got in the way.

• C

  Cynthia F

  5.0

  Would definitely recommend. Needed to upgrade an old HVAC system in my home. Even though it took a long time to get the equipment (due to issues with my home waranty company and Covid supply chain delays, not due to Shamanski), they kept me updated throughout the process, always got back to me in a timely manner when I had questions, made sure I got the proper permits, and did great work. I will be using them again in the future.

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  Response from the owner

  Thanks Cynthia, it was a pleasure working with you through this process. We appreciated your understanding that it was out of our control to get you the materials to switch your system out. Glad you are happy and thanks for the kind words. Donna

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