SERVPRO of Wilson County
Babb, Lebanon, TN

SERVPRO of Wilson County Reviews

4.7 stars based on 49 reviews

Featured Comments:

• A

  Alexander Brooks

  1.0

  Fair is fair and the Servpro water mitigation crew that came out was prompt and did a great job. Everything that followed was a disaster. I decided to use their services for the subsequent floor restoration and various other home improvement projects, and at ever step of the way they failed me. They did sub-par work, consistently no call/no showed, and displayed a complete disregard for my concerns at the end of the project. A two week job turned into a 7 month long disaster. Knowing what I know now, I wouldn't trust these contractors or the subcontractors to screw in a light bulb at home (let alone trust them to make improvements). The most shocking part was their abject disregard for my issues at the end. I don't typically leave reviews online, but I have also never experienced the level of disrespect that these "professionals" showed me. Please, please, please, do your due diligence. When the pipe broke in my kitchen, I was overwhelmed and I just wanted someone to take care of everything. This seemed like a perfect one stop shop solution. I implore you to please call around, ask around, and research other contractor options. It may take a little extra legwork, but it WILL be worth it in the end. Just my two cents.

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  Response from the owner

  Hi Alexander, thank you for your review and we are very happy that you thought we did a great job with your water mitigation. We would love to talk with you more about your dissatisfaction of the repair work. We truly apologize for any inconvenience.

• P

  Parissa Gharavi

  1.0

  For anyone who has been working on my home, this will not come as any surprise, but I have yet to find any single redeeming person at this company. I gave multiple chances to both field personnel and to the office, and everyone failed me. I work in the construction field and I've been a project manager, so I am well aware of the things within a project manager's control and what is delayed due to the construction life. I went through 5 project managers. Unreal... This was poor planning, management, communication, follow through, expectations, overpromising, and the same tired apologies. I am so, so, so disappointed, and I tell anyone that asks to stay away. It's not worth the stress. Paperwork and emails seem to have been lost, too. HOW??? I wish I had cancelled after PM #2 dropped the ball in the beginning and found someone else or project managed my own house. I was willing to spend more to make changes, but after ServPro cost me money, that's a big heck no. Good bye and good riddance.

• B

  Barbara Osborn

  5.0

  This company treated our home after a water leak, replaced insulation, hung new drywall and dried out the crawl space. They are professional, very knowledgeable and take pride in their work. They completed the job to look like "nothing ever happened". We highly recommend this company and appreciate the high quality of work completed. Thank you Paul and Mihal! Tucker, you did a great job assessing the damage, treating and setting up a repair schedule. Thanks to you too!

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  Response from the owner

  Thank you Barbara for this glowing review. We are very happy to serve you in your time of need after your water leak.

More reviews (7)