Sears Appliance Repair
Galleria, Johnstown, PA
- Phone:
- +1 814-258-1348
- Website:
- https://www.searshomeservices.com/locations/appliance-repair/pa-johnstown/540-galleria-dr?utm_source=GMBlisting&utm_medium=organic&utm_campaign=GMBinhomerepair
- Address:
- 540 Galleria Dr, Johnstown, PA 15904
- Hours:
- Sunday9AM–10PM
- CLOSED
- Reviews
- Map
Sears Appliance Repair Reviews
4.2 stars based on 58 reviews
Featured Comments:
V
Virginia Evans
4.0
The compressor was covered under warranty, the labor was $603.00. Tech was here an hour and half. My attorney only charges $280.00 an hour. He had the part I was desperate to have my refrigerator back. Never again, if I have to pay more I’ll never have sears service. I feel taken advantage of
D
David Mastovich
1.0
This just reroute you to a national call center to try to get you to buy their home warranty, which we already have, and they won't cover our appliance because they can't find a repair person. So they put a local number to make you think you're calling a local business but then they send you to a call center with people in another country! So don't call this place. They're terrible and they're trying to get you to buy the warranty which we already have, and they won't use it to cover our appliance, so don't do it!
Response from the owner
Dear David, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
K
Kevin Dougherty
1.0
Would give zero or negative stars, but not an option. Will never use Sears again for repair work. On the appointment call the representative totally lied about the cost and terms of the warranty. Said it was $49.99 per year and the service fee would only be $75. Turns out it's $49.99 per month and the $75 service call fee is not applicable to the first call. Fortunately I was able to get a refund after only four calls. As for the service call, tech said it was zip tie stuck in the filter drain. Ended up paying $148.73 for the call. Unfortunately when I started load of laundry it still leaked, and more than before he showed up. I don't think he bother to run the washer to see if it stopped leaking. Called another service, turns out the initial leak was due to the door boot. I replaced it but did not secure it firmly, left a gap. Sears tech should have found that. When I tried to get a refund on the service call, was told it was nonrefundable, after 4 call saying I would get a refund once the payment was posted at Sears. On fifth call was told the repair tech said it was fixed, so no refund. But could my $ back if a BBB accredited repair service could show it wasn't fixed by Sears. However, there are no BBB accredited repair services in our area. So out the $148.73 as a lesson to never to call Sears repair again. Btw, the second service only charged $106 and fixed the problem. Ran the washer to show me it didn't leak.
Response from the owner
Kevin Dougherty, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
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