RS Andrews of Tidewater
Bainbridge, Chesapeake, VA

RS Andrews of Tidewater Reviews

4.6 stars based on 1777 reviews

Featured Comments:

• B

  B Seals

  1.0

  Very quick response to send someone out to assess replacement of water heater as well as to come out and do swap. However the installers did not lay down sufficient material to prevent water soaking into carpet nor wood in attic as they removed the old heater, nor did they wear shoe coverings as their service guarantee states that they should have. They also gouged the wall and banister as they removed the heater and have been unable to get a response to any messages have sent to company.

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  Response from the owner

  We appreciate you taking the time to share your feedback and experience. We apologize for the less than favorable customer service experience you had with our company. We want you to be happy not only with the work performed, as well as the service you received. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Rob, at 757-998-4206 so that we can address this matter further.

• S

  Shandra Jones

  5.0

  We have the service where RS Andrews comes out twice a year to clean inspect all of our units. It extends the life of the units and certainly helps the efficiency. James came out today and he was pleasant, professional and completed our maintenance. James has been to our home before and he takes his time to ensure everything is cleaned and running properly. Because of service technicians like James we always come back to RS Andrews.

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  Response from the owner

  Shandra, thank you for sharing your experience. We strive to provide exceptional service for each customer and we're excited to hear that James delivered! Thank you for choosing RS Andrews of Tidewater as your premier service provider.

• N

  Nicole Cavallaro

  1.0

  I paid over $1100 in labor alone which after talking to fellow contracting friends is extremely high to install a 38 gallon hot water heater. I was given a statement that they would dispose of the hot water at the time of the removal of my old hot water heater. Well they simply put it by my curbside yesterday and I have been getting the run around ever since about when a truck will be picking it up. I live in a community that has a community HOA and told the company having my old water heater sitting my curb is unacceptable since I may be fined. I thought working with a well known name would get me quality service but this is not the case.

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  Response from the owner

  Nicole, we appreciate you reaching out to us and sharing your concern. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and please reach out to our Quality Assurance Manager, Robert, at (757) 988-4206 so that we can address this matter further.

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