Romanoff Heating & Cooling
Industrial, Raleigh, NC

Romanoff Heating & Cooling Reviews

3 stars based on 41 reviews

Featured Comments:

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  Shaun Meehan

  1.0

  My thermostat went bad, completely died. I called the builder (Lennar) since I didn't know who to call. They took 3 days to call me back just to tell me to call Romanoff. I had a service company come out ($70) to make sure it was just the thermostat. They confirmed that and also they skipped over some things (missing parts). Finally got a hold of Romanoff who said they had to do their own diagnostic ($90) and then $175 for the labor to replace it. I said it's just cheaper to switch it out myself and their response was if I did, my warranty would be voided. I asked about the missing parts and they said it was untrue. The lady on the phone (Stephanie) was very rude, unhelpful, and not the least interested in helping me. Judging by all the other comments here I'm not the only one. Since it's a Honeywell thermostat I called them and they are gladly shipping me a replacement free of charge. Kindness goes a long way these days. So does good customer service.

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  Tuyen Le

  5.0

  Professional and Friendly Service With upcoming heatwave, my AC unit was not performing as expected. I contacted Stephanie and she confirmed my warranty information and was able to send someone out to look at my system the same day within a couple of hours. Colin quickly identified the issue and resolved. He took the time to explain what was wrong and things to look out for. Price to fix was also very reasonable. I had a great experience with both Stephanie and Colin and will be sure to request him if needed in the future.

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  Thomas Minton

  2.0

  Our home builder used Romanoff to install our HVAC system. 1.5 years later we’re having to pay out of pocket for it leaking because it wasn’t installed right. Based on their current rating, we’ve decided to not even attempt to have them correct their poor workmanship.

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