Services Unlimited Heating and Air Conditioning - Greater Raleigh, NC
Wicker, Raleigh, NC

Services Unlimited Heating and Air Conditioning - Greater Raleigh, NC Reviews

4.9 stars based on 126 reviews

Featured Comments:

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  Alan Collins

  5.0

  I live outside of Louisburg NC. My 23-yr old unit finally bit the dust so I decided I would give the "local" HVAC company a shot. I got a quote from them and I also called John Ray w/SURHVAC. John and I discussed various options and he was totally transparent about everything. I hit him with a lot of questions. I got a super cool Amana 16 seer 3.5 ton system put in for a grand less that the "local" folks and they quoted me a 14 seer cheaper quality system! The two installation guys (Carlos & Ernesto) arrived on time and did a GREAT job. Blake arrived just as they were finishing up the install my new thermostat and start the system up. He checked over EVERYTHING and ran the unit in all functions. All these guys were great! I highly recommend them.

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  Ian James

  5.0

  I have a service agreement with Services Unlimited and I'm very glad I do. Their team is helpful, courteous and professional. They do a great job addressing my HVAC system and they do minor maintenance as part of the service agreement. If my system ever needs major work, they provide a quote and give me a sense for how long I can wait before having the major maintenance/ repairs done. I am so glad I have a maintenance agreement with Services Unlimited. It reduces the need to worry that my system may conk out in the dead of Winter or die in the middle of Summer.

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  Justin Ligman

  5.0

  We had issues with our AC not cooling very well, and had Services Unlimited come out to look at it, as they had installed the system and it was under warranty. Our problem was tricky to show to them, since our AC would run, and cool air would come out of the vents, but it wasn't very cool or very strong, and so as the day went on, it would just keep getting hotter and hotter, even when it was only in the 80s outside. They were very professional and helpful, testing and changing various things, and then coming back out if the problem wasn't fixed. After a couple of changes that improved the situation, but didn't fix it, I ended up talking to the owner of the company, Clint, who was extremely polite and helpful. He apologized for the issues we were having, and said he was going to come out himself to figure out the problem, and he most certainly did that. After testing everything and changing a few things, he finally called the manufacturer of our air control system (not sure what it's called), and found out that despite the model being a certain size, it actually pushes less air than it indicated, and they said it wouldn't be able to keep up with the square footage. He immediately apologized again for this mistake, which seems like a pretty easy one to make, and had a team out within two days to replace the whole unit. As an engineer, I understand how easy it is to miss small issues like that when everything appears to work, and despite my patience and understanding, they never appeared to be trying to downplay the issue to avoid honoring the warranty. Everything was done quickly and professionally. It's been a couple of weeks now, and our AC works like a champ! Can't say enough how happy I am with my experience, and would definitely recommend them to anyone.

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  Response from the owner

  We appreciate your understanding and patience while we tracked down the root cause of the issue. We are glad to hear everything is working good now and hope you enjoy your system. Thanks for the kind words, Clint Jones

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