Petro Home Services
Tolland, East Hartford, CT

Petro Home Services Reviews

3.9 stars based on 62 reviews

Featured Comments:

• M

  Marcia Witter

  5.0

  I did not have heat in my home and so I called Petro and employee 107 came before his scheduled 😊😊 time of which I was so thankful. And so the minute he walk in he noticed the problem immediately that I needed oil but because the gauge was not functioning correctly it seems as if it had oil and so immediately # 107 put the oil in and ahhhh my home was warm and comfy again. I called him my angel because I believe that what he showed up as that day. Thank you # 107 for all your hard work.

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  Response from the owner

  Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic to know that you are happy with our technicians and services! Thank you, Petro Home Services - East Hartford, CT.

• E

  Elizabeth Canevari

  5.0

  Petro Home Services always takes care of their customers, we are customers for 3 years now and we never have been dissatisfied. They clean our furnace every year and will always reach out to us first when general furnace maintenance is due and it is included in the oil delivery program they offer! We are loyal customers for sure!

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  Response from the owner

  Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic to know that you are happy with our technicians and services! Thank you, Petro Home Services - East Hartford, CT.

• B

  Brandon Richard

  2.0

  Mechanics often come unprepared for service calls. It took 3 separate appointments to get a sight glass on a boiler replaced and even the third mechanic had to go back out and get the proper parts. 3 separate occasions of missed work luckily they were slow on the third try and were able to go get the parts and come back. It’s worth mentioning that after the first appointment without the right parts I called the day prior to my appointment to check and make sure the repair was entered properly and the mechanic would have the right parts. Unfortunately this did nothing. After speaking to petro about this they offered to discount our service contract for the next year instead of upping the price as they normally do every year. This was great except for the fact that it then took 2 or 3 follow up phone calls to have our bill reflect the discounted amount we were told we would be getting. I think the third and final straw for this being our last year with petro was when they stopped regularly delivering oil every month to the point where I had to take time out of my day yet again to contact them and schedule a delivery. Thankfully I noticed before we ran out. Sadly we went with petro on the recommendations of a few close friends have been greatly disappointed.

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