Mitchell's One Hour Heating & Air Conditioning of Cleveland
Moore, Avon, OH

Mitchell's One Hour Heating & Air Conditioning of Cleveland Reviews

4.9 stars based on 2636 reviews

Featured Comments:

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  Mechele Goodman

  5.0

  Mitchell’s came highly recommended by my son who is a regular customer. I was turned off by my initial contact, but a follow up call from the office quickly turned me around. I’m not sure what Katie’s role is, but she is certainly an asset. She was friendly, patient and knowledgeable. I’m so glad she called me back. She set my appointment and gave an estimate of when my tech would arrive. My tech Nathan, called me to verify he was on his way. Once he arrived, he put on booties and rubbed my dog to make her comfortable. He was polite and efficient. He even convinced me to take the service plan. I am truly a happy (and warm) customer. The service was fast and budget friendly - even though it was an unexpected outage on a very cold day.

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  Response from the owner

  Thank you for the 5 star review, Mechele! We are happy to hear that our staff was able to make you feel more confident in your decision. We will definitely pass this along to them. If there is anything else we can do, please don't hesitate to call us! We look forward to seeing you for your future magical maintenance.

• S

  Steve Zamborsky

  5.0

  I've used Mitchell's One Hour for 15 years.: BEST customer service ever! They are highly responsive and well-organized with text message coordination of appointments. Today was a heating system "wellness check-up". Logan was obviously competent, thorough and prepared to handle any problem: also very personable and considerate of my household with booties, mask and a thorough vacuum clean-up of the service area.

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  Response from the owner

  Thank you for the 5 star review, Steve! We value you as a customer and always look forward to seeing you for your magical maintenance. We are also happy to hear that Logan was able to take care of everything for you!

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  Ryan Smith

  5.0

  Tommy our service technician was amazing! He made the trip out the morning of a winter storm that dropped over a foot of snow. Despite this, he was on-time, friendly and knowledgeable. He quickly diagnosed the issue with our furnace, made necessary repairs, ran safety diagnostics and had us up and running and warm again in no time. He also provided us with an honest assessment of the condition of our furnace (which happens to be nearing the end of its useful life after 18yrs) and linked us up with a same day appointment for a free onsite quote/estimate for a replacement system.

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  Response from the owner

  Thank you for the 5 star review, Ryan! We are happy to hear that Tommy was able to take care of you. Should you need anything else, please let us know!

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