Master Mechanical
66, Flagstaff, AZ

Master Mechanical Reviews

3.7 stars based on 32 reviews

Featured Comments:

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  Guy Saggione

  5.0

  Master mechanical installed new AC and heating in our home in munds park. They were quick to answer, and quick to get everything installed. They listened to what I wanted and needed and I felt like they help point me in a better direction with price and equipment. 100% will use them again and for all maintenance with the equipment.

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  Response from the owner

  Hi Guy Saggione, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

• T

  Tanner Davis

  1.0

  They charged me for drive time TO AND FROM the appt. They also didn't quite have enough freon to fill my very average size AC system so they charged me for another appt, once again the drive time TO AND FROM the appt. This means they are essentially charging double time to their customers if they are going from appt to appt!! This didn't come out until I got charged $600 for a simple freon fill up. I've had many of these appointments before in my various rental houses and I've never been charged $600 for filling freon. When I told management (John) my camera saw their tech was only on site for an hour, he pulled the driving records and showed me they charge the drive time both ways too. In addition, if the tech doesn't have enough freon, any other AC company in the world would send the tech out again for free due to the embarrassment of the tech not having the most basic material that is so common to need when ACs go out. The technician was great, but the billing practices and management have backwards and corrupt views. How is it my fault you needed another trip because your tech ran out of freon? Why am I responsible to pay drive time between your appointments both ways, when your tech could be coming from California for all I know??

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  Response from the owner

  Hi Tanner Davis, We apologize that your recent experience with us was not more positive. We appreciate your feedback, as well as your concern. We hope that you decide to join us again in the future! Master Mechanical

• J

  John Brixen

  5.0

  Sean the technician that came to our house came on time and fixed the problem we had with our AC unit quickly. He was super knowledgeable and knew had to solve the issue. He was very thorough and I highly recommend Master Mechanical and Sean.

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  Response from the owner

  Dear John Brixen, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. -Master Mechanical

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