Main Heating & Cooling Inc
Jamestown, Shelby Township, MI

Main Heating & Cooling Inc Reviews

4.4 stars based on 36 reviews

Featured Comments:

• J

  Joe S.

  5.0

  Great experience. I dealt with Stacy, who exceeded my expectations with exceptional personal service. She represents the company well and knows how to treat customers. I would recommend Main and will certainly call on them the next time I have a Heating or Cooling issue.

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  Response from the owner

  Thank you so much for the amazing review. We will be sure to let Stacie know and thank you again!!!!

• N

  Nick Bendick

  2.0

  Pro: Came out the same day within a couple hours of calling. Cons: Expensive, poor communication and quality of work. I called these guys a couple days ago on one of the coldest days of the year because my tenant called from one of my rentals saying the furnace was producing a bad smell. They said they would be out the same day and ended up coming within a couple hours and the office called me to let me know they were on their way which was great. Things became questionable after that. I never received a call from the tech and they billed me $165 for the trip. I had to find out from my tenant what was going on and call their office to get an invoice. The only thing that was communicated to me was that they changed the air filter from the filters i had left for the tenant. An hour later my tenant called and said the problem was still going on. The original problem was never fixed. They ended up coming back out later that day. Again I had no communication except for what my tenant told me which is they changed the capacitor. I figured since they didn't fix the problem the first time around they weren't going to bill me and that is why they didn't call or email. A couple days later I received another charge on my credit card for $148 with no call to approve it, an invoice or an explanation on what they did. I was charged over $300 without any calls or authorizing the work. After I sent an email inquiring what was going on I finally received a call from the tech David the next day. It was not a great call. When I questioned the issues like why I never received calls to authorize over $300 in charges or why it takes 2 trips (that i am being billed for) to fix a common problem I was met with excuses and very unapologetic. My experience was not great, my recommendation is to call someone else.

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  Response from the owner

  We apologize for the poor communication as we strive to make sure all our customers are well informed and understand what work needs to be completed. We also work to maintain fair pricing.

• J

  Jay Prewitt

  5.0

  Excellent service! My air conditioning went out on a Friday night, I called Main on Friday night and asked for service on Saturday morning. They called first thing Saturday morning to let me know that a technician would be out shortly. David came shortly after receiving the call and was able to diagnose the problem quickly and explained the diagnosis to me very well. He had the problem repaired and the air running in a very timely manner and then spent some time looking at my furnace and explaining how to properly transfer the air throughout my home. The price charged for the repairs was very reasonable. David is very knowledgeable and passionate in what he does. I would definitely refer this company and will be contacting them again when I'm ready to upgrade my equipment. Thank you for a job well done.

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