Kellum's Heating and Air Cond, Inc.
Burgaw, Jacksonville, NC

Kellum's Heating and Air Cond, Inc. Reviews

4.2 stars based on 13 reviews

Featured Comments:

• C

  Christine Sharma

  5.0

  I have been using Kellum for 4 years now. I bought my father's house on the island and he never maintained anything. All three of our air conditioning units required replacement over the past 4 years. Including 2 that went out in 2 different years in the middle of summer when I had guests here. They came same day and replaced the units both times with no additional fees. I have also had several "emergencies"that were done same day and always done professionally, and with the technician (usually Mike who is awesome) going the extra mile to explain what happened, why it happened and what if anything we can do to prevent it from happening again. There are cheaper services out there, but you do get what you pay for and I will always take a professional who is quick to respond than cheaper any day.

• G

  George

  1.0

  If you want someone to respond to a no a/c situation or to analyze your system or if you expect to get at least bare minimum customer service you should definitely seek elsewhere. Horrible response, lousy customer service and wasted at least a days worth of my time! And then had the nerve to charge me $200 to look at my system and do NOTHING! Most all HVAC companies will do free estimates… not Kellum! If I could give ZERO stars I would!

• J

  Jonathan Murray

  5.0

  These folks installed the original A/C in my house, so it was natural to call them back when one of the units finally needed to be replaced after 12 years. Yes, the cost was high, but not higher than anyone else's quote, and they were able to get it done quickly and correctly. Second unit is likely to need replacing this year or next, and it will be Kellum's I call out to take care of that. Lot's of busy signals when trying to call, but that just tells you how busy they are, especially during the hot months.

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