Jansen Heating and Cooling
Ertel, Cincinnati, OH

Jansen Heating and Cooling Reviews

4.8 stars based on 296 reviews

Featured Comments:

• T

  Thomas Oakley Jr

  5.0

  Excellent diagnosis and presenting of options by Brett to overcome the very old dead furnace. Ted was able to provide me affordable options and had it installed next day Xavier and David.

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  Response from the owner

  So glad it all worked out for you, thanks for the review!

• S

  Steve Kumar

  5.0

  Excellent and very professional. They fixed our furnace, heat exchange problems. Their entire team was quite responsive. They diagnosed the issue quickly, provided the quotes, discussed the options, performed the job all within span of 3 days. They understood our urgency and were able to resolve it very quickly and professionally. Job well done. I highly recommend them for furnace / AC jobs

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  Response from the owner

  Steve - we appreciate your review and 5 star rating! So glad we could get in and help you with your HVAC needs. We're here if you need anything in the future.

• B

  Brandon Clark

  1.0

  Called Jansen today to repair a $12k boiler they had previously installed. Was told my account was suspended for lack of payment. While it's true I hadn't paid a previous $79 service charge, their notes did not list the issues this unit has had from first installation, that led to that lack of payment. Jansen previously acknowledged these issues and even provided an extended warranty as a result. I explained this today, and that I would gladly pay for the new service and not hold them responsible for past issues with installation. As I believe the current boiler problem appears to be a new issue from wear and tear. After reviewing with the new owner, the manager still declined to service my boiler. I'm sure Jansen will respond that they are under new ownership and cannot corroborate my story. But with only $79 balance outstanding and the word of a customer, I'd probably take that chance and do the work. Their choice, but a poor one.

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  Response from the owner

  Sir, there has been no scheduled maintenance performed on the boiler since installed in 2014, and you stated that it has never worked properly since installed in 2014. Company changed ownership in July, 2020, and this account was marked “do not service” when we acquired the company. We feel based on our conversation that we would not be able to satisfy your hvac needs.

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