Hauser Heating & Air Conditioning, Inc.
Columbus, West Chester Township, OH

Hauser Heating & Air Conditioning, Inc. Reviews

4.9 stars based on 886 reviews

Featured Comments:

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  Mark Tamayo

  5.0

  Hauser Heating and Air Conditioning, Inc. has been really helpful for our heating needs. We had our furnace breakdown recently during the cold weather and a week before the winter storm. They responded right away and understands the urgency, came and found out all about the issues. The technician (I forgot his name - I apologize) recommended to replace the whole furnace because it is just too old, rusty and all because it is a 28 year old furnace, that same day - Dan (still from Hauser) came in and check our place to see what's the best furnace for home. I had to unfortunately check in with home warranty but they came in late (3 days later) and told me they are not covering anything at all. So due to the furnace getting really bad and it is so cold at home, I reached out to Dan immediate after receiving the news from Home Warranty to get options to get a new furnace installed. He worked with me even late in the night and provided me options. The following day, he went to our place, get all the paperwork done, and the first thing the next (day before the winter storm), tech guys came in and did all the work. They were all so professional and really good at their job. After less than a week, my Nest is reporting an issue so I had to request a tech from Hauser to get check, they immediate sent a tech the same day (Michael Carter), and he figured out the issue around the pressure too high and found some key issues - like molds in one of vents. He recommended Air Scrubber as a long term solution and explained the benefits for having it. I had him install it because my wife and I have been looking for an entire house solution for purifying air let alone killing molds. So I definitely appreciate the education and advise. Overall, the company and its people (folks who worked in our place) have showed care and professionalism that is rarely seen. Thank you for all the help!

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  Response from the owner

  Thanks for your review, Mark! We appreciate you being a loyal customer and welcoming us into your home, and we are proud to hear about your experience with us. Thank you for choosing Hauser Heating & Air Conditioning! We truly appreciate you!

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  Tom keaveney

  3.0

  The news was not good. However the serviceman did a thorough job of examining the furnace and telling me the problem areas. He was excellent in explaining those issues in order for me to make an informed decision. The problem is with the motor and the secondary heat exchangers. This furnace was one of the best systems available from Carrier in 2008. 90% efficiency. I did not expect to be facing replacement in 14 yrs. My issue is with carrier. Very disappointed with Carrier.

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  Response from the owner

  Tom, we appreciate you reaching out to us and sharing your concern. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and please reach out to our Quality Assurance Manager, Amanda, at (513) 515-7630 so that we can address this matter further.

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  Deanne Woon

  5.0

  Office staff helpful, respectful and accommodating to special requests to better meet my needs. Repair staff prompt, respectful of your home, clean up after themselves. Excellent service and great explanation of service rendered. Last year service was excellent, now they are our service contractors for heating and air services.

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  Response from the owner

  Deanne, thank you so much for a great review. We work hard at Hauser Heating & Air Conditioning to provide our customers with the best service experience. Thank you for choosing us and please don't hesitate to recommend us to your family and friends!

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