Logan A/C & Heat Services
Grooms, Blue Ash, OH

Logan A/C & Heat Services Reviews

4.8 stars based on 846 reviews

Featured Comments:

• P

  Pastor Jeremy M. Cochran

  5.0

  The service we received from Logan was top notch and may be the best we have ever received. The initial contact was with Paula in the Dayton office. She was very pleasant, patient, and understanding. She arranged to have a technician at our home within two hours of my initial call. My experience has been that this never happens. Craig arrived at our home and was very professional and patient. He took the time to ask many questions before even looking at the furnace and ac. He encouraged me to observe as he looked over the unit to determine what was wrong. When it was determined that we would need a new system, he carefully explained all of the options and demonstrated a great knowledge of the products and made it easy to understand. Originally, our install date was set for a week away, but Craig arranged to move our install up to next day because we were without heat. The day of install could not have gone any smoother. Tyler and Alex arrived promptly and Tyler carefully explained everything that would be happening that day. They were both very professional and took great care of us and were very attentive to protecting our home to ensure no damage was done. Tyler and Alex were both willing to stay as long as necessary to our satisfaction by answering our questions and going over the new system. Both of these men were kind and polite and it is clear that Logan Services hires people who genuinely care about their customers and have been trained very well. Thank you Logan Services, this experience and especially these individuals have made us lifetime customers.

  ---

  Response from the owner

  Hi Jeremy! Thank you very much for sharing your experience with us, we really appreciate hearing from our customers. Our team on the phones are very patient and understanding of different situations you may be experiencing with your system. Our coordinators will have someone to come out as soon as possible and make sure it works with your schedule. Our technicians are very knowledgeable and will make sure to talk with you about the problems with your system and your home comfort. It's true that if we do find that you need a new system we will go over all the options you have and tell you what will work best for your home. Our Installers will arrive on time to start work and get your new system set up in a timely manner. It's true that they will take the time to explain the whole process to you before they begin and make you aware of what they will be doing throughout the day. We will take precautions by laying down drop cloths and wearing booties to make sure we keep your home clean. Our team will make sure that they walk you through the system and how it will operate in your home. The Installers are always happy, ready and willing to answer all of your questions so you feel completely comfortable with the new system. We are so happy to have earned your business as a lifetime customer. Thank you so much for choosing Logan Services for your home heating and cooling needs!

• w

  wayne greene

  5.0

  I would like to thank the Logan team, from the sales person, Tyler and the two installers, Travis and Andrew for a job well done. They showed up on time, and went through their safety protocol. Tyler did an amazing job with his sales presentation explaining all aspects of the equipment that was available and what was best suited for our application. He went the extra mile to see we were satisfied. I was equally impressed with Travis and Andrew for their knowledge of the equipment and the speed of the install. Logan has earned a customer for life. Thanks, Wayne From Blanchester

  ---

  Response from the owner

  Hi Wayne! Thank you very much for sharing your review with us, we really appreciate hearing from our customers. Our team respects your time and will show up on time to your home to get you comfortable as soon as possible. Our Comfort Consultants are very knowledgeable and will go through the equipment we think would work best for your home. Our team will always ensure that you are satisfied with the services we provided and that you are comfortable with the new system installed. We are so happy to hear that we have earned your business for life, we are appreciative. Thank you for choosing Logan Services for your home heating and cooling needs!

• T

  Terri Mayle

  5.0

  The professionalism of this business is unbeatable. When your furnace goes out in the dead of winter, you want quick responses and that is what I got. I did not feel I was getting taken advantage of because I was in a bind. The pricing was reasonable and entire furnace and AC cooling system was installed the very next day by 4:30pm by two young professionals. I can't remember a major appliance installation going this smooth. Thanks so much, David, Travis and Tyler at Logan Services.

  ---

  Response from the owner

  Hi Terri! Thank you for sharing your review with us, we really appreciate hearing from our customers. Our team works hard to get to you in a timely manner and will work efficiently to get you comfortable again. Our team will make sure that the process from the very first call to the end of the installation will go smoothly and is handled professionally. Thank you for choosing Logan Services for your home heating and cooling needs!

More reviews (7)