J.J. Sullivan, Inc.
River, Guilford, CT

J.J. Sullivan, Inc. Reviews

4.2 stars based on 19 reviews

Featured Comments:

• G

  George E Agudow

  5.0

  This is a wonderful company that provides a level of customer service that is outstanding. They are old school -- they know they customers, and go the extra mile each and every time. Every interaction I've had with them has been courteous, professional and helpful. The technicians that come to your home to make repairs are well trained, smart and efficient. There has never been a time when I needed emergency help that I had to wait very long, no matter what time of day or night. The other day I requested a last minute oil delivery, and in spite of an impending winter storm they came first thing in the morning and took care of it. Amazing! When you have technical questions, or want to price a new product, they are informative, thoughtful and patient -- they don't just "sell you" they try and educate you so you gain a much deeper understanding of what is being discussed. Seriously, THE BEST.

• J

  John Letizia

  5.0

  I switched back to JJ Sullivan for my oil and propane because I was previously with a client who provided those services. It was the best decision I could’ve made. They are friendly and helpful especially JP. We had to have two service calls two and three days before our annual heating service and although they could’ve easily charged me for both they didn’t charge me for either. The second call was urgent an resulted in JP coming 930 at night to educate me that our furnace was not broken but rather it worked a certain way because it was linked to the hot water tank. He could not have been nicer and took his time to explain the whole process to me. We are thankful for such a wonderful local oil and propane company.

• F

  FXO

  5.0

  Late afternoon on the day before vacation, I discovered that there was water in the basement coming from my central a/c. In a bit of a panic, I called Sullivan to say that I had water in my basement, leaking from the a/c. Before I could even ask, the young woman (Tara I think) said they would send somebody out immediately and they would be at my home within the hour. The technician showed up quickly, found the problem (a clogged PVC trap), unclogged the pipe, replaced the trap and was on his way all within about an hour. Total cost of labor and parts for this emergency repair visit was $31. I have used Sullivan for my heating oil, propane and furnace/air conditioning needs for 16 years. They are responsive, responsible and efficient, with knowledgeable technicians and fair prices. Very pleased to be a customer of this company and have no plans to ever change as long as I live in this area.

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