Home Services at The Home Depot
65th, Galveston, TX

Home Services at The Home Depot Reviews

3 stars based on 7 reviews

Featured Comments:

• D

  Don Jameson

  1.0

  The only reason this Home Depot has business in Galveston is it's the only main store in Galveston but they will no longer get any of my business. Ill drive 20 miles to the nearest Lowes if I need anything. The customer service is horrible at this location. Even getting a department on the phone is next to impossible much less help in the store. I went in to order kitchen cabinets. I placed my request to order and had a 3rd party sent to my home by Home Depot. I was charged for this service which was fine. The 3rd party came out and measured and told me to go to the store and work with their "In Store Designer". I went back to the next weekend to work with the Designer to find out she was out on medical leave and no one else was qualified to help with my order. I asked to transfer my measurements to another location and was told I would need to have that location come and measure that my measurements weren't transferable. Then I was told I can work with the main office in Atlanta to order my cabinets. This would all have to be done online and the Designer would send me design specs. I would need to go to a local store to pick out everything. Well this went on for about 7 weeks back and forth changing designs and cabinets selections to fit my budget. I too had to work around their work schedule so it could be days before I received an email reply. After 7 weeks I decided to go to Lowes and start over again. My cabinets were installed in 4 weeks. I went in the store afterwards to get some blinds cut and it took me over 2 hours to get this accomplished. I went back in to special order some blinds and the person helping me let it be known she didn't want to be working that day after a long night. Not sure what kind of night but she was able to get her manager on the phone and ask if she could have a meeting with him after she finished with me. I ordered the blinds then the next day called in and decided against (cancelled) the order because of my experiences with this store. Im sure after spending over 1000.00 for custom blinds, something would go wrong. Then I (against everything I knew about this store location) went in and ordered counter tops. I worked with the Design person who was back from medical leave to place my order. I wasn't told the process (which I should have asked) and not sure she would have known but I gave her my measurements and waited over a week to hear from anyone so I contacted the granite company myself to get the status. I was told they would need to come out and measure the counters then they would send a new PO to Home Depot to see if any money was owed, Home Depot will let them know if money was owed and settled, then the counters would need to be selected from the yard by me in north Houston, then the counters are cut and a delivery date set. This could take up to 4 or 5 weeks. At this point Im waiting on Home Depot to verify the PO and get back with the granite company. Its been almost a week and I haven't heard from Home Depot and the granite company is waiting to hear as well. Ive tried calling 4 times today to get an update with no success. They aren't sure who I need to speak with. Ive gone from Pat "the Designer" to Francis (cant get her on the phone, to Sarah who is supposed to me the Supervisor and still holding after 30 minutes and disconnected 5 times. This is ridiculous. When my counters are done.. I will never step foot in a Home Depot again. Not even for Duct Tape.

• D

  Don Floyd

  1.0

  I've bought 2 full sets of cabinets in the last 10 years at Lowes with excellent results. I just ordered a pantry facing from them to finish the project started 8 months ago at HD (MY THIRD SET OF CABINETS). Why so long, well let me summarize the disaster dealing with Pat in Kitchen Design (noted in a previous poor review) put me through a NIGHTMARE lasting 8 months. She overcharged me over $3500.00 on a single cabinet initially (I noticed it when I got home). Then couldn't refund $ till they could find a person to open the safe - next day returned and finally got refunded. This was just the first $ error, one more after that found. She ordered more that one cabinet dimensions incorrect (blamed it on the installer/measurer person). Had to delay countertop installers. I called installer/measurer who said she's lying about wrong measurements going to cabinet maker (pantry facing) - ugh. Received knobs I didn't want and SHE said "oh don't worry' they're free". Went home to look at invoice that clearly said I paid over $200 for them. Never got refunded for those as I donated them to GoodWill when she said they're free. Lied about knobs being free, lied about measurements, lied about availability of pantry facing sizes available, and on and on and on. I COMPLAINED to HD all the from Galveston to HQ with no response, including Certified Mail to consider lawsuit after multiple errors and misrepresentations....THEY DO NOT CARE. They take your money at an inflated price and buy cabinets form a company called Masco Cabinets. Run for your life away from this place unless you're buying some nails. KITCHEN DESIGN DOES NOT KNOW WHAT THEY ARE DOING!

• T

  T.C. Nix

  4.0

  I like the fact that they are on the island. Are they highly responsive or everything you might want...… no but overall my experiences have been good and their staff has been pleasant to decent. The island is a tough place, I am happy they are here and buy from them.

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