Hero: Plumbing, Heating, Cooling, Drains, Ducts & Electrical
Hampshire, Bloomington, MN

Hero: Plumbing, Heating, Cooling, Drains, Ducts & Electrical Reviews

4.8 stars based on 8586 reviews

Featured Comments:

• J

  Joan Jensen

  3.0

  Nothing prepares you for the enormity of this repair. Nothing prepares you for the unexpected as you go down the line and it just keeps getting worse. I highly recommend getting 3 quotes. The prices for this repair can vary from $75/ft -$150 for digging and for the liner $75/ft -$150. The base prices also vary. Hero Plumbing charges $1665/5’ of trench digging….I’m glad it’s done, but be careful. I feel like I paid double for this job. And they left the garbage in the hole after I asked them multiple times to make sure it was pulled out. Hero also just put the dirt and sand they dug out of my yard to get to the sewer line directly onto my lawn. As you can imagine, when they returned the dirt to the holes my lawn was destroyed. I have watched 5 other jobs on my block get done after my sewer line was replaced. Those companies put down plywood on the clients lawns and when the holes were refilled there was little damage to the lawn that the plywood protected. It’s another story trying to get the spikes that were inserted at the time of the sidewalk replacement. Multiple emails, multiple calls. They came and removed the signs making people aware of these spikes on the new sidewalk, but threw the tape on the ground and left these very dangerous spikes “invisible” when walking in the dark. They also did not repair my cement correctly, they did not replace my last step that was broken but made it all flat to match the sidewalk. This too has seen no resolve or compensation. Finally, they came and finished the sidewalk, pulled the spikes, and took out the sidewalk form. It took persistent phone calls to get it finished. The concrete worker also just threw the garbage in my yard instead of taking it with him. 11/4/2021 they left a message saying they’d be back in the spring to add additional dirt and fill the holes around the concrete. I contacted them on April 1, 2022. I’ll update if this gets resolved.

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  Response from the owner

  Hi, Joan! Thank you for sharing your experience and photos! Our expert technicians always make sure to get the best job possible done, even if it means getting their hands dirty! We're thrilled to hear that your home has been serviced to meet your standards; thank you for choosing Hero!

• L

  Lisa Jackson

  5.0

  John Nelson did an excellent job clearing my main sewer line. He was very polite, courteous & very hard working. He explained everything he was doing and used his Tablet to show live footage of the drain cleaning process. Very impressive to see that technology, aided in my understanding of next steps. I have an old house with very narrow basement steps, John handled them masterfully! A real professional. He was also very laid back & patient, knowledgeable and professional. I would highly recommend John and Hero to anyone in need of service.

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  Response from the owner

  Hello, Lisa! We're so glad to hear about the excellent service you received from our service professional John! Our expert technicians always go above and beyond to ensure that you're kept well-informed and confident throughout the entire process. Thank you for your review and for choosing Hero!

• M

  Matt Shonk

  4.0

  Austin and the guys digging/replacing the main sewer line were fantastic! They were friendly, professional, and always willing to talk to me and answer my questions. Thanks, guys! I had a terrible experience with Madison, who apparently works in their office. She was cold and callous, telling me that the remaining work was 'the homeowners' responsibility.' She told me what the 'contract said.' I told her that I had been TOLD differently by Austin and the guys and she would not listen to me. She refused to get a message to Austin for me, and I was told that Austin "does not have a voice mail." She told me, 'this call is no longer "productive" and that she would "now be ending the call." And she did. So rude! I did finally get to talk to Austin and he tells me that they will fix the patch on the street and driveway. I was sooo relieved to hear from him. THANK YOU, AUSTIN!!! I can't do 5 stars because of how I was treated by Madison, but I can give 5+ stars here to Austin and all they guys who worked so hard to get that line put in.

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