HCEC Group LLC
Butler, Chesapeake, VA

HCEC Group LLC Reviews

2.7 stars based on 94 reviews

Featured Comments:

• J

  Joseph Elliott

  1.0

  I am a property manager and had a home warranty call for the Air conditioner, HCEC was assigned. Parts needed to be ordered (Evap coil) and when they arrived made appointment to install. A few days before the installation I was contacted and told there would be additional charges for copper re-rout, coolant recovery, and old coil removal. Not know much about A/C units I told them fine on the first two but now on coil haul off. They put me on hold and had me wait for several minutes then disconnected me. on the day of install was contacted again and told the same thing it was going to be $243 on top of the service charge. above my limit for authorization. I asked again for them to leave to coil so I could haul it off ($50 charge). Was told it was not going to happen and it had to be payed before install. Called owner and got it payed. Guess what they left? The coil. So now there is the $50 charge for the haul off of the coil they left behind. I carried it out of there and took it to the city recycling (which they took for free). I have called four times to address this and keep getting told they are either not there or in a meeting. REFUND MY CLIENT!

• A

  Antonio Fernandez

  4.0

  I was connected with HCEC through my warranty company. They said a technician would be over between 2 and 4 and would call 30 minutes prior to getting here. I received the call at 4:10 which wasn’t a huge deal. The tech was very professional and able to fix the issue I had contacted my warranty company about and also helped switch out my thermostat. I see some bad reviews, but that was definitely not my experience with them.

• K

  Kenneth Ruch

  5.0

  I was very happy with dealings with HCEC. I called to get my AC repaired and the office staff was very helpful and knowledgeable. They where able to quickly get me an appointment, that worked with my schedule. The Technician who came out was professional and prompt and called before he arrived to make sure I was there. After performing the diagnosis, the tech explained to me what the issue was, and then promptly ordered the parts. Three days later the technician was back and replaced the burnt out part, and My AC was working fine. I would recommend HCEC for all your AC and plumbing needs. I will use them for any future needs I have.

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