Ferguson Plumbing Supply
10th, Plymouth, MN

Ferguson Plumbing Supply Reviews

4.3 stars based on 56 reviews

Featured Comments:

• n

  nishul patel

  1.0

  I am a builder/developer, I called the Plymouth Ferguson and asked to be transferred to plumbing contractor division. Byron picked up the phone at approx midday march 21st. I asked for a freestanding tub. He gave me only 1 option and told me the price. I then told him by budget for a tub is approx less than $1000, he then made a snarky comment and hung up the phone. I then called the chanhassen location and Alex answered and gave me multiple options for tubs and pricing then directed me to their subsidiary build.com, I then contacted my build.com rep and put an online order in. Not happy with grumpy old men thinking they run the show, when in reality they are in business because contractors alike are buying their products. They should definitely improve their customer service calls and make sure their contractors have the correct information and product availability to make the proper informed purchases.

  ---

  Response from the owner

  Nishul, thank you for sharing your feedback with us here. We look for every customer to receive friendly and helpful service, whether over the phone or in person, at every location, and we will share your review as an example to better our counters. If there is anything we can do to improve your satisfaction at this time, please contact me directly at [email protected]

• C

  Caitlin Herrick

  5.0

  Great customer service. The girl at the first desk helped me find a faucet that was in stock that looks perfect in my new kitchen. Will be back

  ---

  Response from the owner

  Thank you for your positive review, Caitlin. We are glad to hear you received great customer service during your visit to find the perfect kitchen faucet. We appreciate your business and look forward to seeing you next time.

• J

  Jason Bodin

  5.0

  I went in looking for a specific through nut for a vessel sink install on a remodel. They were very patient with me, and helped me without complaint or bad vibes. The first lady tried, and when she couldn't find what I was looking for, she passed me to a guy who tried some more. They didn't have what I was looking for, but I can't hold that against them because I knew going in that it was a very outside chance of my plan working. They put the effort in, and were very professional about it.

  ---

  Response from the owner

  Thank you for the great review. We love to hear about when our customers receive patient, professional, and helpful service, Jason. We hope you find the right nut for your sink install, and we look forward to helping you find everything for your remodeling needs in the future.

More reviews (7)