Ferguson HVAC Supply
Texas, Knoxville, TN

Ferguson HVAC Supply Reviews

4.1 stars based on 21 reviews

Featured Comments:

• B

  Brandon Schreiber

  1.0

  Would not replace a capacitor that had a 5 year manufacturer warranty that died in less than 2 years. Everyone in the chain from manufacturer down to Fergusun has given me the run around on why they won't replace it. They want me to go through the company that installed it. The company that installed it went out of business, so I'm not able to go through them. I'm more than capable of replacing it myself, I don't want to pay hundreds to have a different a/c company replace the $50 capacitor. Utterly ridiculous. It has a warranty & as a distributor, they're more than capable of simply sending it back & receiving a replacement. But unfortunately, unless you're a licensed member of the racket, they'll shut you out.

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  Response from the owner

  Brandon, thank you for taking the time to share your experience. At Ferguson safety is of utmost importance to us, which is why it's our policy to only sell equipment to licensed HVAC technicians. If the equipment were to be mishandled, it could potentially cause serious harm to yourself or a future installer. Ferguson will not be held accountable for any injuries sustained as a result of improper use of HVAC equipment. We apologize that we were unable to provide you with a capacitor, but we stand by our dedication to safety. If you have any questions or would like to learn more about our policy, please feel free to reach out to me at (865)-691-5880 or [email protected] - Jamie Bumgardner, Branch Manager

• N

  Nick Weddington

  1.0

  Terrible customer service. Unfriendly staff refused to take a cash order without an account. Drove two minutes down to Johnstone Supply and made the purchase without issue.

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  Response from the owner

  Nick, thank you for sharing your experience with us. At Ferguson we have a safety policy in place that states we may only sell equipment to licensed HVAC technicians. This is because if the equipment were to be improperly installed, it could potentially cause harm to you or a future installer. We apologize that we were unable to provide you with the parts you needed, but we stand by our policy of safety first. If you have any questions or would like to learn more about our policy, please feel free to reach out to me at (865)-691-5880 or [email protected] - Jamie Bumgardner, Branch Manager

• J

  Justin Elliott

  5.0

  Great place to get all your hvac supplies.very professional staff .the warehouse crew is the best

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