AA-Air Company
Katherine, Knoxville, TN

AA-Air Company Reviews

4.8 stars based on 306 reviews

Featured Comments:

• S

  Steve Fleshman

  5.0

  I have nothing but good things to say about this company. The project manager, Erin Gillison, took the time and effort to completely engineer the job from top to bottom, as this was an entirely new HVAC system install. She worked with us on what we wanted, as opposed to just trying to sell something. The system, a Trane Heat Pump HVAC system with VFD technology normally found only in commercial systems, runs quietly, efficiently, and effectively. She was also one of the most pleasant human beings I've met in any walk of life (Our two cats both tried to adopt her.) The three installers, Jordan, John, and David, were very professional and very good to work with the whole time. As always with significant installations, there were questions and hurdles from both sides, but they were resolved quickly. They were also very good about cleaning up after themselves and minimizing the mess they made in the first place. They installed an entirely new split-unit HVAC system in a tight attic space, and removed an old, nasty HVAC system and ductwork from an equally tight, nasty crawl space. They were also nice enough to install a new crawl space access door in the space where the old HVAC system penetrated the wall. The entirety of the job was completed in six days. And all of this was done for what I consider a reasonable price. These guys have the combination of being a small, mom (literally!)-and-pop company with access to the latest and greatest in HVAC technology and efficiency. They are good, whether your neighborhood is Farragut or farmland. I would highly recommend this company for ANY of your HVAC work.

  ---

  Response from the owner

  Thank you very much for such a thoughtful and generous review of our sales and installation team. We are so thankful for having such a kind and wonderful client to trust our company for your HVAC update needs. We are so glad everyone in your home, including the cats, are feeling much more comfortable. We especially appreciate you sharing photos of our truck and that great new air handler!

• T

  Tyler Roberts

  5.0

  Our experience with AA could not have gone better. They recently put in a brand new furnace and AC for us after our 20+ year old system died. Erin was an absolute pleasure to work with and very knowledgeable. She recommended several options and let us choose what we thought worked best all for a price I thought was extremely reasonable. The installation techs were also very professional, friendly and did great work. They've even checked back up on us a couple of times to make sure there are no issues. Now that it's all done we couldn't be happier with the new system. I will definitely be using them in future and highly recommend them to anyone needing any HVAC work done.

  ---

  Response from the owner

  Thank you very much! Erin always tries to find the best solution for our customers, absolutely! So glad you are pleased with the installation and the functioning of your new system. We will be happy to keep you in "Your Comfortable Zone" for years to come!

• S

  Stefanie Simoniello

  5.0

  My technician Craig was prompt, professional, and answered all my questions. Will use this business again! Edited to add: I knew it was coming (Craig told me), but my 15 year-old unit finally gave up the ghost. I called AA-Air and Erin came out to do my estimate. She was ultra professional and very informative. She explained the entire process, taught me some stuff about AC generally, was kind to my cats, and we fangirled a bit over science! I had a couple of other companies give estimates, but I ultimately went with AA-Air, even though they were slightly more expensive. No one else matched their level of professionalism and care. At the end of the day, I am someone who wants a quality product with a quality install from a quality company. You get what you pay for. If you are someone who values professionalism, thoroughness, and quality, AA-Air is definitely the go-to in the Knoxville area. I can't say enough for them. They even registered my product for the warranty; I didn't have to do a thing! AND, you don't pay until they do a follow-up consult on your new unit. Literally this is the BEST company I've encountered since I moved to Knoxville 6 years ago. Give them a try -- you won't be disappointed.

  ---

  Response from the owner

  Thank you for your praise of Craig. He's a great tech, and we hope to take care of your HVAC needs for years to come!

More reviews (2)