Epperson Service Experts
Island, Bluffton, SC

Epperson Service Experts Reviews

4.7 stars based on 268 reviews

Featured Comments:

• E

  Elizabeth Simmons

  1.0

  The work the technicians do is great. My issue is with relentless calls to set up scheduled service. We have our AC looked at in March and the heating system looked at in October. In each case, the calls start coming 2months ahead and even if you make an appointment, they keep calling in the hopes that you’ll move the time up. This has happened year in year out, regardless of us telling them to stop. They also email. Ridiculous waste of time. Very unprofessional business practice. Bad enough that we will be switching companies.

  ---

  Response from the owner

  Elizabeth Simmons, we regret that you have concerns and would like to discuss them with you. Please contact us at [email protected] with your full name on the account, address and phone number and we will follow up with you.

• B

  Bob Kuhn

  2.0

  New technician this service call. Did regular PM and launched into ducts need cleaned. $1000. Scheduled inspection and second new salesman came to look at the ductwork, need new ducts, $6500. Independent inspection, ducts should be cleaned, no problem with duct works. Ugh, who can you trust? Follow up: duct cleaning by Stanley Steamer revealed lots of dirt but no mold/mildew and ductwork in very good condition save for one plenum that needs repaired.

  ---

  Response from the owner

  Bob Kuhn, we strive for 100% satisfaction, and we regret to find out that this was not the case.

• T

  Tricia Poland

  2.0

  I have used this company for several years to service my unit. Its now 10 years old. Every single time they come to service this 2x a year the sales person is in tiw trying to sell me a brand new unit. I have had no issues with this unit that warrant replacing a whole system. I was disgusted after this last service call and don't have any faith in the repairs they did. I was told a new capacitor and some freon. Convienely the tech had a capacitor with him. Hevalso said I had what he thought was a leak in the inside unit.. the unit had been off for 24 hours and he never took it apart to see if there truly was a leak. I didnt replace this. Then the sales guy pulled in with his whole pitch and pressure to put a new unit in. After one time of saying I'm not interested should have been enough to for him to stop with the pitch and pressure but it wasn't. He just kept going on and on. And I got really upset by how I was treated. Now here I am a week later and I have a rattle/clang coming when the fan outside turns on and off. This noise was never there. I'm now left wondering if I call them back for another sales pitch and possible thing to be fixed? I don't even trust the work they did and strongly feel this new noise is something intentionally left loose. All they care about for the past few years is selling units or leasing them. I have worked in customer service for years, and this company, especially these comfort experts don't respect the customer when they say no thanks. You don't go buy a new car when you need struts at certain miles, so why replace a whole ac unit when this is the only repair needed in 10 years? After this last experience I would never buy a unit from just based in how they made me feel as a customer. I will be canceling my contract and finding someone else to service my unit.

  ---

  Response from the owner

  Tricia Poland, we sincerely apologize if you feel that we have not provided the best service possible. Please contact us at [email protected] with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to resolve any issues.

More reviews (2)