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This page contains information related to Dovel Refrigeration & Air Conditioning in Broadway, Red Oak, IA which locates near you. You can find info of the hvac repairing service like opening hours, addresses, phone numbers.

Dovel Refrigeration & Air Conditioning in Broadway, Red Oak, IA | HVAC Near Me

I had 2 gentlemen that came to my home for some work. I had the best service and knowledge and upright respect shown to me. I couldn’t have asked for 2 better service men in the field! I felt like I was talking to someone I known for years not just the 1/2 hour or so they were at the house!! Highly recommend this company!!!

They were very fast getting a service tech to come check out my problem with my dryer and had it fixed in 2 days!  I was very pleased with their service and Jacob was very nice ; friendly and showed what was wrong and what needed to be done to get it fixed. Dovel's will be the place I call when I need an appliance fixed!!

Had good service my Icelanders is working well waiting ony dishwasher now only problem is the service man, John, doesn't listen when I tell him just fix the one I have don't keep pushing a new one saving me over $600.0]

Don't listen to what you tell them. Took 2 calls to get them to cancel my plan

This review will start with the negatives and end with a positive. Dovel  needs to make sure that they honor the commitments they make to their customers. If you say you’re going to be somewhere at a certain time, be there. If you’re not, give your customer courtesy call and tell them you’re sorry for the inconvenience. It doesn’t cost anything to say sorry and can make a difference when you’re not able to meet the needs of your customer.  I think some attention to professionalism and customer service should be given and some formal training would do this company a world of good. On the plus side, the installation technicians  I worked with were very young, and very eager and good-natured. They need someone at the top of this company to demonstrate how to effectively speak to customers and to honor commitments made. Also, they need to make sure that they have levels of support that they can call on if they are having difficulty.  The two technicians that installed my furnace were hard-working, dedicated, and did the very best they possibly could and in the end I am very happy that I chose them to do the job. Some advice I would give is to remember that when you are in a customers home you are there for business purposes only and should only  discuss your personal life if the customer initiates.  It puts off a vibe of unprofessionalism. At the end of the day, they did the job and got us out of a bad situation. I want to thank all parties involved and encourage the office staff to work on their communication skills and customer service as well. They  are the front line of this company that deals with customers and do not put off a very friendly or professional tone.  I would recommend this company and would call and then again if needed.  Thanks again  to the technicians involved ..

Dovel Refrigeration & Air Conditioning
Broadway, Red Oak, IA

Dovel Refrigeration & Air Conditioning Reviews

4.2 stars based on 30 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Red Oak

Dovel Refrigeration & Air ConditioningBroadway, Red Oak, IA

Dovel Refrigeration & Air Conditioning Reviews

4.2 stars based on 30 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Red Oak

Dovel Refrigeration & Air Conditioning
Broadway, Red Oak, IA