Dimplex Thermal Solutions
Emerald, Kalamazoo, MI
- Phone:
- +1 866-508-2059
- Website:
- https://onpoint-heating-and-cooling.business.site/?utm_source=gmb&utm_medium=referral
- Address:
- 2625 Emerald Dr, Kalamazoo, MI 49001
- Hours:
- Thursday8AM–5PM
- CLOSED
- Reviews
- Map
Services
Dimplex Thermal Solutions Reviews
4.8 stars based on 33 reviews
Featured Comments:
R
Reid Sartori
3.0
The dimplex crew was knowledgeable about what healthcare rated chiller would be needed for the MRI being worked on. I received the proposal very fast. The start-up crew could have some more faith in the filed reps. I told the rep during our last install of the issues we were having with glycol not reaching the heat exchanger and it was most likely a float switch issue. It took about 4 days of relentless hounding to actually have the local San Antonio Rep with Mechanical Services to visit the site to confirm it was a bad float switch. All was well in the end but not just any contractor is installing these machines...should not be assumed they don't know what they are inquiring about unlike the rest of the GC World. The delay on the float switch caused a large portion of helium to drain off the MRI which then caused an additional week long of calibration before the room was ready to be turned over to the hospital.
Response from the owner
Thank you Reid for your review and feedback. I have forwarded your message to the medical team for review. It goes without saying that when there is an issue, minimizing downtime and disruption to business is a priority. We are thankful for the feedback you provided as it gives us detailed insight into the process you experienced.
S
Scott Needham
5.0
I had a great experience with Rashell @ Dimplex Thermal in getting me a timely replacement quote for my client. She was also very good at answering subsequent questions I had. I am currently awaiting feedback from my client on next steps.
B
Brendon Guenther
5.0
The process was quick, response time for quote seemed fair.
Response from the owner
First off, thank you Brendon for taking the time to not only post a review for us, but for the positive feedback. We appreciate the opportunity to work with you and we're glad to hear your experience was positive. We look forward to working with you in the future!
More reviews (2)