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This page contains relevant information of Custom Air & Plumbing in Pinkney, Sarasota, FL which locates in your area. You can get information about detailed info of the hvac repairing service like opening hours, addresses, phone numbers.

Custom Air & Plumbing in Pinkney, Sarasota, FL | HVAC Near Me

My mother-in-law had a main problem with a leak in a guest bath and slow draining everywhere else. Tried 3 different companies, all of which could not come out same day. Called Custom and they sent out a super technician, who found the problem.  Took several hours but everything works great now.  Would definitely call again.

Thermostat was out on 5 year old water heater installed by Custom Air. They needed to order thermostat but when they arrived they also said I needed new heating elements in the water heater as well. I was never informed of this and when I called to question this requirement, they never returned my call. Update 1/5/22. Just to prove my point, the owner responded to my original post by saying “he would have the plumping manager call me”. That was a month ago, never received a phone call! LOL

Apologies again! You will receive a call today!

This company is an unprofessional JOKE. We have a brand new home, 12 visits, 3 new thermostats, and very little communication we finally had them admit that they installed an undersized unit for our home and signed off on it. They have been rude and nearly impossible to communicate. We never received a call to install our new unit. When asked why, we were told by the manager Jason that “I’ve been on vacation for three weeks… I don’t know.” I strongly advise you to go to a different company. You’ll be glad you did.

We understand your frustration. Please know we are working to resolve this issue for you! We appreciate your patience.

I have used Custom before but this time will be my last.Clogged shower drain ,technician  was there,total 20 minutes, pulled out a clump of hair was gone-300$.This is out6 no matter what Custom says.With my check I co.pained but no response.They just took my money and ran.I think they are good plumbers but they overcharge ,Big Time!

We are sorry you are upset! In reviewing your account we find the technician arrived on site 12/8/2021 at 7:53am. He invoiced you for our diagnostic charge and quoted you the repair. You approved and authorized the quote by signature prior to the technician completing the repair. The technician made the repair and invoiced you for the amount quoted. The technician left the site at 8:51am. If you would like to further discuss this matter please call our office and ask for our Plumbing Manager. Thank you.

In August of 2020, they recommended we replace our AC/Heat Pump system.  Their technician came out and recommended the proper unit for our condo.  We purchased a new unit which they installed end of August.  There were immediately problems with the unit shutting down and giving error codes.  They have been out numerous times, usually resetting the unit and telling us it’s working, only for it to shut down an hour later.  During the last few months they have also replaced the thermostat, and the TXV valve on this supposedly, brand new unit.
The most recent repair-adjusting the pan safety switch kept the unit from shutting down when the pan got filled with water.  Fortunately, we have a water leak sensor or the whole condominium hallway would have flooded!  Now they want to rebuild the plenum.

Given all these problems, we have asked for them to replace the unit or refund our money.  According to many of the technicians who have been out we are eligible for a warranty change out.  We have repeatedly tried to reach the owner and service manager to be told they are unavailable.  Emails have not received any response.  At this point, we have no confidence in the product they sold us, their service or their company and do not think it’s a good idea to use them.

We understand we have contacted you to resolve the problems. We hope to correct this for you as soon as possible. Again sorry for the inconvenience.

Have been working with Custom Air since November of 2020 and each of their technicians are professional and attentive. I signed up with their maintenance agreement and was impressed with the lengths the technicians go to to insure my HVAC system is clean and working appropriately. Very appreciative for their expertise!

Thank You for the wonderful feedback Joanna! We appreciate you.

I've been using Custom Air's AC service since 2012. I've been using their plumbing side service since 2017. I've always had great service, and have maintenance programs with them on both the AC and plumbing sides. They've always been responsive, professional, and fair in their pricing. Thanks for the great service!

Thank you David. We appreciate your loyalty and kind words!

Custom Air went above and beyond for me.  It was discovered late on a Friday afternoon in mid August that my compressor had broken down.  They did not have a new one in stock, which meant that I had to wait until Monday  to see if their local supplier had one, which they didn’t.  Sara in the parts Dept was able to locate a compressor, but it was all the way down in Naples.  For whatever reason, the supplier was having shipping problems. So as not to keep me waiting any longer than necessary while it’s 92 degrees out, Custom Air had an employee drive down to Naples to get the compressor, and thankfully it was installed the following day.  That is excellent customer service!  Also, everyone that I came in contact with, from Jackie and Kathy (the Ladies who answer the phones), to Sara, to Roy, Dylan, Dan, and Jim (the technicians)....they were all very professional and helpful.  Thank you all so much, you are a great bunch of people!

We are so happy we could get you cooling again! We appreciate your review.

I called first thing in the morning and was told repair person would be there in the afternoon. I received an email at approximately 3 pm saying the repair person, Joe, was on his way. 45 minutes later I called because Joe had not arrived.  He was just arriving at that point and did an evaluation of the problem.  He left the building without providing any feedback or what the follow up will be.  I called the office again and was told Joe was getting a written proposal drafted that we would have in a couple of days.  Meanwhile, we have rooms that are wicked hot... I said this was not acceptable and I wanted to know what was wrong and that we did not need a written proposal.  I was told Joe would call me back.  At 4:43 pm when I had not heard from Joe, I called again and the office was closed.  Awful company who does not do what they say they are going to do.  My advice....GO ELSEWHERE!!

We understand your frustration. In reviewing our records we have found that you called our office at 9am and we booked a service call for the same day. Our technician was dispatched at 2:56pm and arrived on your property at 3:22pm. You called our office at 3:23pm to say the tech had not arrived and while on the phone noticed his van was there. The technician did come to your office and noted your concern about social distancing and decided it best not to return to your office in person after diagnosing your systems. He did attempt to call your office and a gentleman answered and it sounded like the call dropped which is unfortunate. He should have called again so we apologize for that. Our Service Manager did call your office and left a message explaining the repairs had to be quoted in our office. At this time the repairs have been quoted and were sent to your email at 9:22am this morning. We are awaiting your approval to proceed.

Booking the service was fast and easy. Daniel came out to check for a leak in my A/C. There were limited parts left in Sarasota but Dan talked to his parts department to make sure they could get the part in one day and install it on that same day. He was sensitive to my situation and did an unbelievable job. Dan and the other gentleman were kind, efficient and professional. I HIGHLY recommend them. It was a huge bonus that their quote was significantly less that 2 other quotes I received.  Honest, hard working, beautiful job. Thank you both very much.

Thank you so much Tim! We are thrilled to have been of service to you. We appreciate you taking the time to post such a thoughtful review.

Custom Air & Plumbing
Pinkney, Sarasota, FL

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Custom Air & Plumbing Reviews

4.1 stars based on 55 reviews

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