Cool-Tech HVAC, Inc.
Industrial, Ball Ground, GA

Cool-Tech HVAC, Inc. Reviews

4.9 stars based on 205 reviews

Featured Comments:

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  Brandy Perone

  1.0

  We contacted Cool-Tech for furnace repair on an older unit which wouldn't stay running. We were initially impressed that they were able to have a technician out the same afternoon. The tech spent approximately 20-25 minutes total diagnosing and repairing what he determined to be the problem, a deteriorated drain tube. Unfortunately, this did not fix the issue and we subsequently called back the next morning to explain that we were still experiencing problems and request that they send someone back out. We confirmed there would not be another service fee charged, to which we were assured there would not. The tech cleared blocked drain lines, which resolved the issue, however a week later we received a bill for the second service call. When I called to inquire about the invoice, the receptionist was argumentative and combative, explaining that the system was working "just fine" when the tech arrived the next day; this is because we had to turn the system on and off several times to get it to work while waiting for the tech to arrive as our house was 59 degrees, this is obviously not normal. We were told their policy is to charge unless a second trip is related to the previous work that is done by their company. Perhaps if he spent more time thoroughly diagnosing the problem, it wouldn't have warranted multiple trips. We experienced extremely poor customer service with this company and an inexperienced, seemingly rushed technician. I would not recommend doing business with them as they are not only more expensive than other local HVAC companies, they lack basic customer service skills and genuine decency.

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  Response from the owner

  Thank you for the feedback Brandy, we are sorry to hear your most recent experience with us didn’t meet your expectations. Our goal at Cool Tech is to always provide quality work and excellent customer service. Looking into this situation further If we complete a service call and the unit stops working within 30 days we will not charge you a service/diagnostic trip fee to return. However, if there is a secondary issue that has nothing to do with what the technician initially completed. The customer is than responsible for continuous labor and any part/material that needs to be replaced. We are sorry for any miscommunication that may have occurred. If you wish to discuss your experience further, please feel free to call our office!

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  Greg Pound

  5.0

  They have always provided great service for us. I've used them to install systems as well as service them. I try to schedule Todd whenever I call them. He does an outstanding job. I'd have no problem recommending them to anyone.

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  Response from the owner

  We are happy to see that you were pleased with our service, Greg. Feel free to give us a call if you need anything further!

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  Bill Eikost

  5.0

  We have used Cool-Tech for over 20 years and an annual maintenance customer during that time. I recommend everyone use the maintenance program, no matter what service you use, and not wait for something to happen to get it checked out. Cool-Tech has always been honest and professional and great to deal with. I've never felt like they tried to push a repair or replacement of something that we didn't need. I value that I can trust them. Let them help you too. I think you'll quickly see that they are great people to deal with. Thanks Cool-Tech! Stay cool!

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  Response from the owner

  Thank you so much for your kind words, Bill. We really appreciate you taking the time out to share your experience with us!

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