Cook's Comfort Systems, Inc.
Valley, Oak Ridge, TN

Cook's Comfort Systems, Inc. Reviews

4.7 stars based on 320 reviews

Featured Comments:

• R

  Roddy

  5.0

  I hope that my new Trane HVAC system works as hard, and performs as efficiently, effectively and as flawlessly as the three men from Cook’s who installed the unit. I’m sorry that I don’t recall the names of the installers. We just called them the A Team. I saw first hand the difference between an HVAC installed by a builder with a poorly trained or uncaring team, and Cook’s Comfort Systems’ A Team. Previously, the drain from my furnace dripped on the cement pad where the outside air conditioning unit sat, and the underside of that unit rusted out. The new unit is installed on elevated blocks so water can drain and air can circulate. The installer added an extension to the existing drain pipe and rerouted it off the pad so that it now drains into the soil. He added clear caulking, where there was no caulking previously, around the electric box and other places to seal it against water intrusion. He also repainted the gas line, and leveled the new unit. The previous unit was not level. Under the inside attic gas heater, they built a drain pan under the unit to catch any drips of condensation that might fall. Under the previous unit, we used a baking pan to catch the drips of water because there was nothing installed to catch drips. And this is just what I can see, I have no idea of other things that I can’t see or don’t notice that were corrected by the A Team. I wish we would have replaced this unit two years ago instead of trying to repair it. That was before we discovered Cooks, and we were using a different HVAC company. In hindsight, the previous HVAC company appeared to be more focused on repairs, and were not looking at the lowest cost of ownership for the customer. At some point, it is time to replace the unit instead of having the ongoing expense of constant repairs and the inconvenience of not having heat or air conditioning for days when it does have yet another breakdown.

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  Response from the owner

  Hi Roddy! We appreciate your wonderful review and know it will mean a lot to our team. Thank you so much for taking the time to detail your experience with Cook's Comfort Systems—and, of course, for the five stars!

• D

  Devin Patterson

  5.0

  Brian and Lou did a fantastic job replacing my split system heat pump unit. They showed up 15 minutes early and did not leave until verifying the smallest things were in good order and that I understood the ins and outs of the system, including the nice new thermostat they installed. When they took a lunch break they asked if I wanted anything – how thoughtful, I thought. Most noteworthy was that while attempting to get my car out of the way so they could back up the large van down my curvy and inclined driveway, I parked on my lawn which was soaked with rain and covered in slick wet leaves. This caused my rear wheel drive car to slide down the hill of my lawn. After Brian and Lou attempted to push me out unsuccessfully, Lou used a couple of his personal straps to pull my car out so I didn’t have to call a tow truck. This was outside of his duties and I greatly appreciated his help. It ended up ruining his straps so I made a quick trip to Home Depot to replace his straps. Both Brian and Lou did a fantastic job and showed great customer service. I will continue to use Cook’s Comfort systems far into the future. Devin Patterson – Oak Ridge

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  Response from the owner

  Your comfort and satisfaction are always a priority with our team, Devin! Thanks so much for the five-star review and for taking the time to detail your experience. We truly look forward to keeping you as satisfied customer for life!

• B

  Britney Rindom

  2.0

  The technician was very helpful, so I have complaints with him, but rather the company and their partnership with Home Depot. Maintenance call was setup by Home Depot, and I was informed by both parties that this would be a free estimate. Not only did I not get an estimate on the work, but I was also charged $105 for a visit just to be told: - The previous owner and changed the duct work under the house, - The tank for the gas heat was nowhere to be found, - and I didn’t even receive a quote but a referral to have someone else come out to give us a quote on the job. If you are going to partner with someone to advertise a “free” service, then you should hold up your end of that. Also, my account was sent to a debt collection agency rather than trying to reach out to me.

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  Response from the owner

  Hi Britney, It is very disappointing to see you had this experience. We work hard to offer excellent customer service and will investigate the details of the situation. We hope that you will give us another opportunity to provide you with the type of service that meets our high standards and that will exceed your expectations. Please feel free to reach out to Debbie or Michelle at 865-481-3344 to follow-up with this matter. Sincerely, Cook's Comfort Systems

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