Clean Image Services, Inc.
Dolarway, Ellensburg, WA

Clean Image Services, Inc. Reviews

4.9 stars based on 78 reviews

Featured Comments:

• J

  Jason Riel

  4.0

  Water Damage Cleanup: 5 stars for this service. they did a great job getting in quick and doing their mitigation work. They worked with my insurance company for months to negotiate repairs from an initial offering from the insurance company of $3500 up to $57K. Repair work Remodeling: 3 stars: They made it sound like repairs could be done quickly. Once I signed the repairs contract repair work was slow. I would never know when workers would be able to work on my house as they made that decision each morning. Some weeks no one would work and other times it would just be a couple times a week. After 7 weeks of work and a small portion of repairs done I asked to terminate my contract. The way the contract is written if you cancel it they can charge you 10% for every item not completed. Plus the overhead and profit for the entire contract. They had only completed $4800 in line items but because of the way the contract was written it came out to around $18K. I was able to negotiate down to 11K with them. Totally recommend for Water Damage Cleanup and working with your insurance but I would recommend you take their repairs estimate which you'll have to pay for and then find a different contractor to do the repair work.

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  Response from the owner

  Jason, thank you for your compliments to our team for the emergency water mitigation phase of your insurance claim. That was very gracious of you considering we could have done better holistically. We appreciate customers like you and are sorry that our performance on the repairs was less than excellent! While some of the delays were due to things out of our control (supply chain issues and labor shortages), we are certain there are things we could have done or communicated better. We will be reviewing your feedback with our team to learn all that we can and be better because of it. If there is anything else you feel we need to know and/or could have done better, please call anytime and ask for our owner or our operations manager - both are 100% accessible to our customers.

• K

  Karolyn Smith

  5.0

  I've had the best experience with Clean Image Services. Not only did Amanda call me with updates, she never gave any false hopes. Every time she talked and arranged a service issue to be dealt with I had an update. She even when out of her way to help me let the tenant know who and when to expect them. If I could give this company 10 stars I would. Take my word, use this company, and refer them to your friends. *And no I'm not getting any special perks for posting this review! I'm just an honest girl giving a shining review.

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  Response from the owner

  Thank you so much for your kind words, Karolyn! We appreciate your feedback, and will be sure to pass this on to Amanda.

• J

  Judy Miller

  5.0

  Dustin from Clean Image washed my home's exterior windows and screens. They have never looked better! He was prompt, professional, and thorough. I heartily recommend this business.

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  Response from the owner

  Thank you for sharing your experience, Judy! We appreciate the opportunity to be of service to you, and will be sure to pass on your kind words to Dustin.

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