Chillicothe Heating & Cooling
Delano, Chillicothe, OH

Chillicothe Heating & Cooling Reviews

4.8 stars based on 32 reviews

Featured Comments:

• K

  K ZZ

  5.0

  A/C not working, he had the knowledge, expertise to spot the problem and verify. It was the capacitor that started the motor. He explained the issue to me and did a pressure check to make sure all was operating correctly. He had a nice personality and took time to converse with me. He had the replacement part in his truck. Smooth, fast, efficient fix, done in about half an hour. My complements.

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  Response from the owner

  We value your review, K! Thank you!

• S

  Sierra LaGard

  1.0

  Customer service was amazing when scheduling our appointment several weeks ago. However, when the employee showed up on Friday they rang my broken doorbell so we never knew they were even here. I looked back on my camera footage and noticed they did show up but they didn’t even try to knock on my door. If they did, I have three dogs that would’ve barked. They also never called my phone to say they were here. I called to reschedule and apologize. I immediately took the blame because I didn’t even know my doorbell was broke until we missed them. I was told they completely understood and would be back out between 1-5 pm. I waited until 530 to call them back to see if they were still coming because no one showed. I was put on hold. Several minutes later, the girl got back on and stated that the company showed back up to my house for a second time and again no one answered. She also said they cancelled my order. I was amazed that someone would lie like this. I was outside the entire afternoon as well as my husband, no one showed back up like they claim. The company offered to send someone else back out the following day. However, at this point I questioned this businesses integrity. Why would they lie like that? If you don’t display integrity, I am not going to trust you to do any work for me. It’s a shame! I am trying to figure out how this business is rated so high??? Integrity is everything to me…. They have lost my business forever. I rarely write reviews but felt compelled to share my experience with others.

• R

  Ron Ihrig

  1.0

  Tech talked about what he found wrong and tried to reach an agreement for a new installation. Never shared maintenance info on service review notes or comments. Was planning on getting a service contract but decided against the idea totally. Would not recommend and won’t use again!

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  Response from the owner

  Thank you for taking the time to speak to me on the phone today, Ron. Once again, it is never our intention to leave any negative impact on our customers. You mean so much to our company. We wish to resolve any further concerns that you may have with us. I hope you have a wonderful day!

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