Carolina Custom Air
17, Awendaw, SC

Carolina Custom Air Reviews

4.8 stars based on 309 reviews

Featured Comments:

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  Hannah LeBlanc

  5.0

  Everything about this company has been wonderful. Scheduling is quick and easy and the customer service is exceptional. Adam came out to clean and check our two split units and he did a phenomenal job. He was professional and thorough and even took the time to explain how the units worked and how I could help maintain their integrity. Cole came helped us out too when our heat suddenly went out. He was knowledgeable and informative and fixed our issue in no time. Highly recommend this company!

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  David Ratcliff

  5.0

  UPDATE: The company resolved the issue on charges, so I am very satisfied. Thanks for good customer service. I agree with others about the crew. They seem to be very knowledgeable about the Trane system and they are pleasant to deal with. The flat rate billing is what upset me. I was told and agreed to a procedure at a price they set. When the first technician replaced the warranty part he told me it was bad out of the box and would have to order a new part. It would arrive in about 3 days.. A different technician came to replace the part which I was told was under warranty and he did so in about 30 minutes. Good job, system was working fine. The price for the procedure changed from $166.00 to $215.00.

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  Shawn Gaudreau

  5.0

  Carolina Custom Air installed a new Trane split heat pump system in our home in May 2021 to replace a failing Lennox split heat pump system. They listened to some concerns we had with temperature control in our master bedroom and determined a solution, which included reworking some of our ducting at no additional charge. The work was completed in one day. They arrived around 8:30 AM and were gone by 2:00 PM. The work performed was done in a professional manner. As old and new equipment was being carried through the home, they didn't damage anything. They even put booties over their shoes or wore their socks in the home. There were a few black marks on the flooring that was tracked into the home from the attic. The technicians took the time to clean the marks to leave the home as it was when they entered. I'm not sure many companies would have taken the same level of care to the home. The system has been working to stay at the temperature we have set on the thermostat. The home is comfortable thanks to Carolina Custom Air and the new Trane system installed. I'd recommend this company for a new installation in the Charleston, SC area. I had my first maintenance service of our 3 HVAC units today. The technician was knowledgeable, friendly, and took the time to educate me as he evaluated each unit. I’m glad he came because he found a few things to tweak to ensure proper operations.

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