Carlton Heating & Air Conditioning Inc.
Forest, Raleigh, NC

Carlton Heating & Air Conditioning Inc. Reviews

4.2 stars based on 65 reviews

Featured Comments:

• D

  Danielle Schmidt

  1.0

  No call, no show. I was attempting to be a return customer because our furnace is in need of repair. I called on Wednesday, January 12 and they offered me an appointment for 8am-12pm the next day, which I gladly accepted. The next morning I waited at home until 12pm. No one called or showed up, so I called their business and was told that my appointment was actually for 1pm-5pm. I knew this was not true, but figured it was a misguided attempt to cover for their team, so I accepted this, rearranged my other commitments for the day and waited an additional 5 hours. To my disappointment, still no one showed up. I called them again at this time, and the person who answered took my information and said I would receive a call back. I did not. I would have understood if the business was booked and unavailable, especially in this cold weather, or if an unforeseen event had arisen with a team member and we had to reschedule. What I do not find acceptable is that (1) I wasted my entire day at home waiting, when I could have contacted another company (2) they had the audacity to lie about my appointment time and (3) they did not give me an explanation or even respond to me afterwards.

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  Response from the owner

  Danielle Schmidt please give us a call we do not have you in our system as a Carlton Heating & Air Conditioning Inc. customer.

• T

  Ted Stevenson

  1.0

  Our Gas pack was almost serviced Oct 18 and heat exchanger was defective. Today is Dec 1 and the wires are laying on the ground and screws all around. The exhaust deflector is also on the ground. Parts to repair the under warranty parts are either being delivered by the end of last week or still on permanent back order. I have yet to received any calls from them about any progress or any suggestion as to how to get heat restored.

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  Response from the owner

  Ted Stevenson please give us a call we do not have you in our system as a Carlton Heating & Air Conditioning Inc. customer.

• J

  Jade Dudley

  5.0

  Carlton Heating and Air Conditioning responded quickly to my call and sent a technician out ASAP. John arrived promptly and was ready to work on our AC unit. I was surprised to hear he was the owner and responded to service calls. He was very knowledgeable, down to earth and made it clear that he was not trying to force us into replacing our unit as many other companies do. He got our old unit up and running in no time! We signed up for the Peak Performance Maintenance Agreement. They have a customer in us for life!

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  Response from the owner

  We very much appreciate your kind regards! Thank you and Mr. Darin for allowing us to service you and your hvac needs. We are grateful to have you as a customer and look forward to servicing you in the future!

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