Raleigh Heating and Air
Rowland, Raleigh, NC
- Phone:
- +1 919-250-2945
- Website:
- https://www.raleighheatingandair.com/?utm_source=google&utm_medium=organic&utm_campaign=GMB%20Listing
- Address:
- 2730 Rowland Rd, Raleigh, NC 27615
- Hours:
- TuesdayOpen 24 hours
- OPEN NOW
- Reviews
- Map
Services
Raleigh Heating and Air Reviews
4.7 stars based on 552 reviews
Featured Comments:
V
Vernon McGrew
2.0
I was with Raleigh Heating and Air for many years and happy. They inspected both my heat pumps twice a year and repaired when needed. A couple years ago the local owners sold the company to Air Experts. In October my downstairs was inspected the technician found problems including low coolant (R410A). He then told me about expensive repair options and suggested I should consider replacement. He further told me my heat pump was 13 years old and its about at the end of its expected life. The technician really didn't seem know too much about heat pump control. He told me when the outside temp drops below 36F the heat pump automatically starts the Auxiliary or strip heat when heat is called for. It was 26 this morning. I'm a nerd and know my heat strips weren't needed this morning (I've made lots of improvements to reduce my energy usage). He lost a lot of credibility. Now back to the coolant leak. A different vendor added coolant and "stop leak" to my system and it ran great. I don't know how long it will last but its much better to delay the replacement costing well over $8000.
Response from the owner
Vernon, we are disappointed to hear that our team provided anything but exceptional service to you. We take our customers feedback very seriously and we appreciate you bringing this to our attention. This will be passed on to management for further review.
J
James Morlando
5.0
The service given today was AMAZING!! My heat decided to go out on a Saturday night/ Sunday morning so when I called at 8am Sunday I assumed I would get a voice mail system and have to wait till Monday. But instead, the call was answered and I had a service tech at my house by 10am and a sales rep at 11:30am. The unit will be replaced and all will be back to normal in 24 hrs and that is beyond amazing!! Ty guys for all you did for my family and I and know you have a customer for life!
Response from the owner
Thank you for your five star review, James! We are so ecstatic to hear that our team was able to help you out when your heat decided to quit on you. It's fantastic to hear that our team was able to provide you with such excellent service. We're always here if you need us!
L
Linda Armstrong
5.0
Very pleased with Eric. He was very professional, knowledgeable, and kind. He fixed the issue I had with my heating system in a timely manner. I definitely recommend Raleigh Heating and Air.
Response from the owner
Thank you for your five star review, Linda! We are so happy to hear that Eric was able to provide you with such great service, we'll be sure to pass along your kind words. Always here if you need us!
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