Bay State Heating & Air
Plains, White Plains, MD

Bay State Heating & Air Reviews

4.7 stars based on 12 reviews

Featured Comments:

• A

  Andy Hunn

  1.0

  I think it says alot about a business as to whether or not they stand behind the work that they do. I reached out to Bay State Heating & Air 2 weeks ago. I recently bought a 100+ year old home that had been renovated by previous owners and their General Contractor before we bought it. Since the home inspection, we knew that one of the two installed 'mini-split' heating/cooling systems in the house didn't work, though we could clearly see the systems were basically brand new (no one had lived in the home during or since the renovation until we bought the house). I recently had an HVAC company look at the systems. They confirmed the systems looked new, but that there was no 'pressure' in the refrigerant line. The guy indicated this is typically due to a leak at one of the flared fittings, which are created when installing the system. He indicated that at his company, they provide a 2 year warranty on their work, so i should find out who originally installed, as they should stand behind their work and repair it. The GC indicated that Bay State had done the installation, so i reached out to see if they back their work. The install happened in the last year or so. Two weeks ago, I spoke with someone and explained the situation. He said he needed to look into the matter and get back to me. Several days passed, never heard anything. I called back a week ago to follow up. The same gentleman answered and didn't have any better answer. He mumbled something about being out of warranty. I reiterated that the brand new units have never been used - no one has lived in the house until we moved in. He said they would come out to take a look at the system. He said they couldn't come out for nearly a month. I indicated that it's been in the low 40's temperatures in the morning and asked if they could find a way to squeeze me in. He said he needed to look at the schedule and get back to me in a few minutes. I never heard from him again. I've built and run businesses for 25 years. It will cost me a few hundred additional dollars to repair the system that should be covered by warranty - that's essentially beside the point. This is not how you treat customers or build a reputation for excellence and integrity.

• C

  Christina Jones

  5.0

  Amazing service! They answered our call immediately (during the weekend) and was here exactly the time he told us he would be! He was very clear about what the problem was and fixed it quickly! Our new go to for HVAC service! Highly recommend.

• M

  Mr. Shelton

  5.0

  Quick Response, Knowledgeable,and Professionalism with Bay State! They showed up on time and fixed our HVAC problem. We have always used this company and will continue for all of of HVAC needs. If your house becomes to Hot or Cold... Or just need annual maintenance Bay State Heating & Air is the company to call.

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