At Your Service Heating And Cooling LLC
Point, Sparrows Point, MD

At Your Service Heating And Cooling LLC Reviews

4.8 stars based on 207 reviews

Featured Comments:

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  Megan Wright

  1.0

  Ryan showed up late 1.5 hours late and with no apology. He was rude and dismissive. I called the company multiple times for an ETA, was transferred to the “dispatch” line that went straight to voicemail. You better believe when I didn’t answer the door upon his late arrival, “dispatch” called to check my whereabouts. Ryan inquired what we were looking for, which was reiterated multiple times… 14 seer inside/outside new HVAC system, nothing more and nothing less. After Ryan berated me, “you need a better system then that, look at the higher efficiency systems, you sound like you don’t know what you need”. He then went down stairs for 5 minutes, came back upstairs. Obviously looking for for a new HVAC system, I looked into multiple quotes. Ryan informed, “if your looking for the best price, this isn’t going to be it”, I reminded him, that wasn’t the case, I’m just looking for a quote on what I asked. Avoid this company at ALL costs. This isn’t the first time we’ve “worked” with this company, as we previously had a fridge that was under warranty, but didn’t bother to write a review because the companies working on our unit were out of our hands. This company came out MULTIPLE TIMES and could not fix our issue. All the while, throwing every other company under the bus along with their colleagues and THEIR CO WORKERS!!!! Tacky and inefficient would be an understatement. Spend your money elsewhere, folks. It’s been 4 weeks since his visit… In the mean time, we’ve had a new unit installed and have YET to receive a quote from this company.

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  Response from the owner

  Hi Megan, thank you for taking the time out to provide your feedback. 5 Star Customer Service is always our goal. As elite professionals our job is to anticipate your future needs; with the high energy costs in mind Ryan recommend higher SEER options. We pledge to be Honest, even when it's not popular and despite the cost; we have many years of experience in knowing what is best for our customers, it's our job to share. As for your previous experience you have the wrong company; we're a Heating and Cooling Company (At Your Service Heating and Cooling LLC) NOT AYS appliance and we have no affiliation with them. We don't install refrigerators. I would ask you remove this part of the review to be fair. Hope you had a great experience with the company you choose to have your unit installed with. Lastly, we do not email our estimates as it gives our customers the opportunity to compare estimates with not being sure if they're really comparing the estimates value.

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  Akshita Siddula

  5.0

  Stephen was friendly, super informative and professional in his recommendations. Looking forward to working with him again to address my ongoing maintenance needs.

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  Response from the owner

  Thank you for the 5 Star Review Akshita! We look forward to seeing you again at your next maintenance visit.

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  Sara Blount

  5.0

  Had a great experience with At Your Service! It was easy to schedule a consultation and communication was top notch. Ryan worked with us to determine a solution for our home and financing was simple. Tommy did a fantastic job with the installation - everything is neat, tidy, and running great. There were some hiccups that added time to the install, but they were transparent and honest and made sure to get the job done as quickly as they could. Highly recommend them! Making a purchase like this was made smoother by hiring a company we could trust. We’ve had no issues so far!

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  Response from the owner

  Thanks for the detailed Review Sara!

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