Pinnacle Heating & Air Conditioning
Point, Dundalk, MD

Pinnacle Heating & Air Conditioning Reviews

4.8 stars based on 150 reviews

Featured Comments:

• D

  Denise Braxton

  1.0

  They came and accessed and did absolutely nothin. My house is still cold. I know I was getting financial help, but to just cut me off. It wasn't my fault that civic works and Pinnacle heating didn't care enough about me to help fix.

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  Response from the owner

  Sorry for your frustration Denise. We were only contracted by the state to provide a cleaning on the heating system. Upon arrival we found that the system was inoperable and needed repairs so we did not perform any work. We sent the proposal for the repairs to the state program which they did not approve. Please contact Civic Works or Baltimore City as this was completely out of our hands as we do not have a direct contract for the funding. Here is the number 410-396-3023. Sorry we could not be of more assistance.

• J

  Jess Albins

  5.0

  Our service technician was Jason incredible and I could not have had a better experience. He was so kind and thoughtful. He was on time with a joyful attitude, delightful to talk to, very professional, wore a mask the entire time and even showed me how to take care of my system as I am a new homeowner. He was expedient and very Respectful of my home. I never knew getting my AC done would be the thing to brighten my entire day. I’m so pleased with the service I received and most certainly won’t be calling anyone else. To have someone employed by a company that is that happy really tells you something something about the people in charge. I’m so glad I called pinnacle!

• B

  Bryan Burkhardt

  5.0

  What a refreshing experience this was. What started for us as the daunting task of having our heat pump replaced turned out to be one of the best decisions we’ve ever made. From the responsiveness of the office employees to the recommendations made by Nick, this experience was top notch. We were clueless as to what we NEEDED out of our heat pump. Nick broke it down and explained the process and pros and cons to replacing and upgrading the out dated and under sized unit. We also had a ductless unit installed in a large closet. This install changed the comfort of our upstairs hands down. What used to feel like a cooler in the winter is now warm and cozy. Not to be forgotten were the install technicians. They showed up on time and were as polite as could be. I truly felt they treated my home with the same care they would their own. Overall this seemingly daunting task of replacing our HVAC system turned out to be the easiest and best decision we’ve made in a long time. Thank you Pinnacle!

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  Response from the owner

  Thank you for the detailed review Bryan. I'm glad it all turned out so well with the new Mitsubishi Ductless System and the Lennox XP25 Inverter Heatpump. I hope you all enjoy the systems for years to come.

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